What are the responsibilities and job description for the Service Greeter position at Murgado Automotive Group?
Are you passionate about providing exceptional customer service? Do you thrive in a dynamic and fast-paced environment? Mercedes Benz of Laguna Niguel, a proud member of the Murgado Automotive Group, is seeking a dedicated Automotive Service Greeter to join our team. As a Customer Experience Ambassador, you will be the first point of contact for our valued clients, ensuring they receive a world-class experience during their visit.
Key Responsibilities:
Warm Welcome: Greet all guests entering the Service Department with a smile promptly upon arrival.
Preparation: Prepare daily comprehensive reports for each appointment, including Key Read, DCS, Consumer Insights, historical CSI surveys, maintenance history, and parts availability.
Concierge Service: Act as the concierge to all customers, ensuring they are familiar with dealership amenities.
Problem Solving: Ascertain automotive problems and services by listening to customer descriptions, conducting inspections, taking test drives, and checking vehicle maintenance records.
Customer Authorization: Obtain customer authorization via written approval/signature on all repair orders and procedures while maintaining customer rapport.
Follow-Up: Utilize a consistent and thorough follow-up process to keep customers updated on vehicle status, confirming contact info at every touch point.
Estimates: Prepare detailed and accurate estimates on the cost of labor and parts using MPI software.
Repair Orders: Prepare repair orders (RO) by describing symptoms, problems, causes, and repairs, obtaining approval signatures, and entering RO into the service database system.
Service Calls: Answer all service calls in a timely manner.
Continuous Learning: Update job knowledge by participating in educational opportunities, reading manufacturer’s publications, and completing required training.
Support: Assist the Service and Sales Department with additional duties and tasks as needed.
Education and Experience:
High school diploma or GED required.
Automotive sales or service experience preferred but not required.
Automotive mechanical knowledge preferred but not required.
Skills and Abilities:
Exceptional interpersonal, written, and oral communication skills.
Ability to respond to and meet the needs of a diverse client base.
Strong ability to read and comprehend instructions, correspondence, and memos.
Ability to speak effectively before groups of customers or employees.
Practical understanding to carry out instructions furnished in written, oral, or diagram form.
Certificates, Licenses, Registrations:
Valid Driver's License required.
Why Join Murgado Automotive Group?
As a part of the Murgado Automotive Group, you'll have the opportunity to grow your career with a leading name in the automotive industry. We offer competitive compensation, comprehensive benefits, and a collaborative team culture.
If you are enthusiastic about delivering unparalleled customer service and want to be a part of a prestigious brand, apply today!
Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.
We are an employer who participates in the E-verify program with the Department of Homeland and Security.
Salary : $18 - $23
