What are the responsibilities and job description for the SERVICE LANE MANAGER position at Murphy Auto Group DBA MIRACLE TOYOTA?
Job Description – Service Lane Manager
- Serve as support to the Service Advisors and service team
- Take ownership of the customer's experience by ensuring that customers receive prompt, courteous, and effective service in person by greeting them at the car in the service lane or by answering phones
- Set the tone & deliver a high customer satisfaction experience
- Prioritize required services to ensure timely completion of repair
• Park and retrieve vehicles in appropriate locations to ensure ease of work-flow • Calculate the customer’s bill using the DMS system
- Perform rental check out/in ensuring proper mileage is recorded in rental system also ensuring all rental cars are accounted for and cleaned at all times
- Help maintain cleanliness of service department
- Answer incoming calls and set Service Appointments for our clients
- Assist the Warranty Administrator processing claims
- Fill in for Advisors for vacations and sick time
• Cover the Service Desk during Advisor lunch breaks to ensure excellent customer satisfaction • Assist Service Advisors coding and closing Repair Orders and calling customers to let them know their vehicles are ready
- When needed retrieve vehicles from the parking lots to deliver back to customers who are picking up
- Other duties as assigned
