What are the responsibilities and job description for the RECEPTIONIST position at Murphy Auto Group?
Job Description - Receptionist
- Operate telephone, take telephone calls from companies, individuals, customers and suppliers
- Transfer telephone calls to concerned departments and individuals
- Send email messages to concerned departments and individuals if not available to receive calls
- Ensure that information provided to callers is precise and within the boundaries set by company protocols
- Make telephone calls to people upon instructions from company managers
- Enquire as to the nature of incoming calls and exercise judgment to determine the importance of call
- Make calls to employees / managers to determine if a particular employee / manager wants to take a phone call
- Receive messages from callers and relay them to appropriate recipients
- Report any problems or operating issues with telephone equipment
- Perform minor troubleshooting activities on telephone equipment
- Ensure that appropriate telephone equipment maintenance is scheduled or contact correct department for scheduling
- Keep records of calls and record any calls that are deemed important by the company
- Make sure that irate callers are dealt with in a polite and quick manner
- Update directory information and provide relay services for people with hearing impairments
- Perform filing, scanning and record keeping activities and ensure that work areas are kept clean and maintained
- Other duties as assigned
