What are the responsibilities and job description for the Corporate Warranty Analyst position at Murphy-Hoffman Company?
Job Overview & Essential Functions
Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Warranty Analyst. The Warranty Analyst administrators’ warranty, determining which repairs are warrantable. Receives and processes a full range of warranty claims, maintaining good vendor relations.
- Administers proper warranty, working in the best interest of the customer, dealership, and vendor.
- Works with Service Managers to ensure warranty is properly administered.
- Works with Service Managers, Advisors, Foremen, and Technicians, so that proper terminology is recorded on the repair orders.
- Follows-up with Service Managers to ensure all warranty parts are properly tagged and stored in the warranty holding area.
- Prepares electronic warranty claims from the repair orders and processes all carry in parts warranties.
- Prepares electronic warranty claims for DSFW customers.
- Maintains control of open claims, so that past due claims can be resolved.
- Works with Service Managers in the training of Foremen and Service Advisors on warranty coverage and updates.
- Performs other duties as assigned by a supervisor.
Qualifications
- Working knowledge of automotive warranty process.
- Minimum two years experience in related field.
- Computer literate, i.e. Microsoft Office computer skills.
- Must be detail-oriented.
- Must have excellent communication and customer service skills.
