What are the responsibilities and job description for the IT Support Technician (APL) position at Murphy, McKay & Associates?
Summary
To assist onsite with the disassembly and reassembly of Desktops, Conference Rooms, and related equipment/departments, as it pertains to relocating and assisting in the technical functions of our tech company's employees. This is an entry level position, with training provided. This job requires 40 hours a week, on-site at our Santa Clara or Sunnyvale locations during normal business hours. The pay range for this position is $21.00 - $23.00 per hour.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
There are no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION And/or EXPERIENCE
Related work experience and education is preferred. Strong familiarity with Apple products and programs, as well as the ability to disconnect, setup, configure workstations and implement scripts is necessary.
Language Skills
Ability to read and interpret technical procedures in English. Ability to print legibly in English.
Mathematical Skills
Ability to calculate figures and amounts. Ability to compute rates, ratios, and percentages.
REASONING ABILITY
The ability to tell when something is wrong or is likely to go wrong. The ability to capitalize on your knowledge to problem solve.
CERTIFICATES, LICENSES, REGISTRATIONS
None required.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Activity Percent of Time
Standing 30
Sitting 70
Walking 30
Stooping, kneeling, crouching 30
Reaching w/hands and arms 75
Lifting up to 10 lbs 50
Lifting up to 25 lbs 25
Lifting up to 50 lbs 25
Vision is required 100
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Murphy, McKay & Associates is an EEO/Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
To assist onsite with the disassembly and reassembly of Desktops, Conference Rooms, and related equipment/departments, as it pertains to relocating and assisting in the technical functions of our tech company's employees. This is an entry level position, with training provided. This job requires 40 hours a week, on-site at our Santa Clara or Sunnyvale locations during normal business hours. The pay range for this position is $21.00 - $23.00 per hour.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Disconnecting workstations
- Reconnecting workstations
- Display screen repairs and replacements
- Asset shipping and receiving (nationally/internationally), averaging 1,700 assets per 90 days
- Virtual and in-person new hire set-up/onboarding
- Employee offboarding, equipment recovery and re-imaging equipment
- Software updates, app installation, profile configuration, device information exportation
- Conference room set ups and weekly monitoring
- Remote asset management, set-up, and troubleshooting
- Inventory management on-site and remotely
- Please note that training will be provided for the following, if necessary. *
- ARD
- Zendesk
- Oomitza
- Slack
- WebEx
- Excel
- AST 2
- Microsoft Remote Desktop
There are no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION And/or EXPERIENCE
Related work experience and education is preferred. Strong familiarity with Apple products and programs, as well as the ability to disconnect, setup, configure workstations and implement scripts is necessary.
Language Skills
Ability to read and interpret technical procedures in English. Ability to print legibly in English.
Mathematical Skills
Ability to calculate figures and amounts. Ability to compute rates, ratios, and percentages.
REASONING ABILITY
The ability to tell when something is wrong or is likely to go wrong. The ability to capitalize on your knowledge to problem solve.
CERTIFICATES, LICENSES, REGISTRATIONS
None required.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Activity Percent of Time
Standing 30
Sitting 70
Walking 30
Stooping, kneeling, crouching 30
Reaching w/hands and arms 75
Lifting up to 10 lbs 50
Lifting up to 25 lbs 25
Lifting up to 50 lbs 25
Vision is required 100
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Office environments
- Computer / Server rooms
- Single and multi-story facilities
- Campus environments (multi-building)
Murphy, McKay & Associates is an EEO/Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Salary : $21 - $23