What are the responsibilities and job description for the Customer Service Rep position at MURPHY SERVICES LLC?
Job Title: Customer Service Representative
Company: Accurate Baker Elman
Location: Franklin, MA
About Us:
Accurate Baker Elman is a trusted plumbing and HVAC company dedicated to providing exceptional service to our customers. With a team of skilled professionals, we pride ourselves on delivering reliable solutions and maintaining strong relationships within our community.
Job Summary:
We are seeking a motivated and friendly Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, assisting them with inquiries, scheduling appointments, and ensuring a positive experience throughout their service journey.
Key Responsibilities:
Respond to customer inquiries via phone, email, and in-person in a timely and professional manner.- Schedule service appointments and follow up with customers to confirm details.
- Provide information on services, pricing, and promotions.
- Assist customers in troubleshooting basic issues and escalate more complex matters to appropriate team members.
- Maintain accurate records of customer interactions and transactions in our database.
- Collaborate with the service team to ensure smooth operations and timely service delivery.
- Handle customer complaints with empathy and professionalism, working towards resolution.
- Support administrative tasks as needed to enhance overall team efficiency.
Qualifications:
High school diploma or equivalent; additional education or certification in customer service is a plus.- Previous experience in customer service, preferably in the plumbing, HVAC, or home services industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a positive attitude.
- Proficient in Microsoft Office and experience with customer relationship management (CRM) software.
- Ability to multitask and work in a fast-paced environment.
Why Join Us?
Competitive salary and benefits package.- Opportunities for growth and advancement within a supportive team.
- A positive and collaborative work environment.
- The chance to make a difference in the lives of our customers and community.