What are the responsibilities and job description for the Dispatcher position at Murray Electric and Plumbing?
Job Duties:
- Receive and prioritize calls for service.
- Schedule and dispatch vehicles or personnel to appropriate locations according to customer requests, specifications, or needs.
- Use computer-aided dispatch systems and other software to track and monitor vehicle locations and statuses.
- Maintain clear and effective communication with drivers, customers, and team members.
- Provide updates and instructions to drivers regarding routes, traffic conditions, and any changes in schedules.
- Respond to customer inquiries and provide information about services, schedules, and estimated times of arrival.
- Record and maintain logs of calls, services, and other relevant information.
- Ensure accurate data entry and update databases as required.
- Generate and review reports to identify and resolve issues or inefficiencies.
- Address and resolve issues or emergencies that arise during the dispatch process.
- Coordinate with maintenance and other departments to handle vehicle breakdowns or delays.
- Implement contingency plans to mitigate disruptions in service.
- Performs other duties as assigned.
What WE look for in YOU!
We want this position to be a great fit for you and for us. Possible candidates must possess the following:
- Experience as a dispatcher and well-versed in Service Titan is a BONUS.
- Qualified candidates will have basic knowledge of the local geography and streets.
- Must be able to multi-task and work well under pressure.
- Must be able to prioritize dispatches according to urgency.
- Dispatchers must be organized and able to disperse service calls for up to 12 companies.
- Communicate effectively under pressure with patience and positivity.
- Customer Service is a must! Work with the customers in a polite, friendly and respectful manner.
- Dedication to customer satisfaction, attention to detail, great listener, punctual, and efficient - to name a few.
Since 1984 our employee-owned company has worked hard toward finding new ways for everyone to save, and we think we’ve gotten it down! Contact us today to work with one of our experienced and friendly technicians.
Job Type: fulltime
Education: No education required
Work location: On-site