Automotive Service Manager

Job Description

A leading automotive company is seeking an Automotive Service Manager to oversee service department operations and enhance customer satisfaction. The ideal candidate is a highly organized, customer-focused leader with strong experience in service management, team supervision, and process optimization. This role will drive operational success by managing service staff, improving efficiency, ensuring high-quality repairs, and maintaining compliance with industry regulations while fostering long-term customer relationships.

Salary Additional Benefits:

• Performance-based salary: 4.25% of Gross Profit (on average $140,000 )
• Medical, Dental, Vision Insurance
• 401K - company match
• Relocation Assistance
  
  

Location: Abilene, TX

Type of Position: Direct Hire

Responsibilities:

• Forecast goals and objectives for the department and strive to meet them.
• Hire, train, motivate, counsel, and monitor the performance of all service department staff.
• Prepare and administer an annual operating budget for the service department.
• Maintain reporting systems required by general management and the factory.
• Attend managers’ meetings.
• Monitor and control the performance of the department using appropriate reports, tracking systems and surveys.
• Strive for harmony and teamwork within the department and with all other departments.
• Develop and implement a marketing plan which promotes new and repeat business.
• Understand, keep abreast of and comply with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc.
• Understand and ensure compliance with manufacturer warranty and policy procedures.
• Account for all documents; ensure that none are missing, and all are processed correctly.
• Hold weekly department meetings.
• Direct and schedule the activities of all department employees.
• Facilitate and/or conduct technical training and send employees to appropriate training schools as needed.
• Monitor technicians' daily productivity reports and corresponding payroll records.
• Monitor and follow up on parts orders with the parts manager to ensure availability.
• Initial all repair orders before submitting them to the warranty department, monitoring sales and hours relative to expectations.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Inform repair technicians of time allowances on each repair order.
• Maintain high-quality service repairs and minimizes comebacks. Conduct periodic spot checks of completed jobs for thoroughness and quality.
• Keep abreast of new equipment and tools available and recommend purchases.
• Ensure that the work areas and customer waiting area are kept clean.
• Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Serve as liaison with factory representatives.
• Ensure proper care, storage and inventory of special tools.
• Ensure that customers' service files are up-to-date and readily available for reference.
• Ensure that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
• Prepare pricing guides and maintenance menus for frequent labor operations.
• Handle customer complaints immediately and according to the dealership’s guidelines.
• Establish and maintain 24-hour follow-up with all customers to confirm satisfaction with the service experience.
• Perform other tasks as assigned.
  
  

Responsibilities:

• Minimum 5 years of experience in automotive service management or a related leadership role
• Must have experience with GM manufacturer-specific service requirements.
• High school diploma required; associate’s or bachelor’s degree in automotive technology, business management, or a related field preferred.
• Proven ability to hire, train, and manage service teams effectively.
• Strong track record of maintaining high customer satisfaction and resolving service-related issues.
• Deep understanding of vehicle diagnostics, repair processes, and industry best practices.
• Familiarity with OSHA regulations, warranty processes, and federal/state service operation laws.
• Ability to develop budgets, analyze financial reports, and implement process improvements.
• Excellent verbal and written communication skills for customer interactions and team collaboration.
• Strong analytical skills with the ability to handle challenges in a fast-paced environment.
  
  

Due to the high volume of applications we typically receive, we regret that we are not able to personally respond to all applications. However, if you are invited to take the next step in the process, you will typically be contacted within one week of submitting your application.