Operations Manager

A leading law firm is seeking an Operations Manager to oversee day-to-day business functions and enhance organizational efficiency. The ideal candidate is a proactive and results-driven leader with strong process improvement expertise and experience managing professional services operations.

Salary: $140,000-150,000

Discretionary Bonus

Medical, Dental, Vision Insurance

401K

Location: South Houston, TX

Type of Position: Direct Hire

Responsibilities:

• Serve as the firm's primary Salesforce administrator, responsible for maintaining, customizing, and optimizing the platform to enhance client relationship management, marketing efforts, internal communication, and other operational workflows.
• Develop and implement Salesforce training for users and ensure data integrity.
• Administer the firm's bonus programs, including calculating payouts, tracking performance metrics, and ensuring accurate and timely distribution in accordance with established policies.
• Collaborate with leadership on program design and updates.
• Identify opportunities for process improvement across all operational areas of the firm.
• Develop, document, and implement streamlined workflows to enhance efficiency, reduce costs, and improve overall productivity.
• Collaborate with IT vendors and internal teams to ensure the firm's technology infrastructure supports operational needs.
• Participate in the evaluation and implementation of new technologies and software solutions.
• Oversee the maintenance and functionality of the firm's physical office space, ensuring a safe, professional, and productive work environment.
• Manage vendor relationships for facility-related services.
• Identify, evaluate, and manage relationships with external vendors providing essential services to the firm, ensuring cost-effectiveness and high-quality service delivery.
• Develop and generate regular reports on key operational metrics, providing insights to the COO and other stakeholders to support data-driven decision-making. This may include data extracted from Salesforce.
• Lead and manage various operational projects, ensuring timely completion within budget and scope.
• Assist in the development, communication, and implementation of firm-wide policies and procedures.
• Work closely with all departments within the firm, fostering a collaborative and communicative environment.
• Provide direct support to the COO on a variety of strategic and operational initiatives, taking on ad-hoc projects and responsibilities as needed.

Requirements:

• Bachelor's degree in Business Administration, Operations Management, or a related field required.
• Master's degree preferred.
• Minimum of 5 years of progressive experience in operations management, within a professional services environment (law firm experience highly desirable).
• Proven experience working with the Salesforce platform for operational management, client relationship management, reporting, and process automation.
• Strong administrative skills, including configuration, customization, reporting, and user training, are essential.
• Demonstrated experience in managing and administering bonus programs.
• Strong understanding of operational best practices and process improvement methodologies (e.g., Lean, Six Sigma).
• Excellent project management skills with the ability to manage multiple priorities and deadlines effectively.
• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Exceptional analytical, problem-solving, and decision-making skills.
• Excellent communication, interpersonal, and presentation skills.
• Ability to maintain confidentiality and exercise sound judgment.