What are the responsibilities and job description for the General Manager position at Murray's Group - CARSTAR/Fix?
We are seeking an experienced and driven General Manager to lead daily operations at our collision repair facility. This key position requires strong leadership skills, exceptional customer service, and a commitment to driving business growth. This opening can apply to positions in Port Orchard and Gig Harbor.
What You’ll Do
- Operational Leadership: Manage daily shop operations, ensuring efficient workflow, quality repairs, and the implementation of CARSTAR’s EDGE Performance platform for process improvements.
- Team Management: Recruit, train, and develop technicians, estimators, and administrative staff while fostering a positive, teamwork-oriented environment.
- Customer Service: Oversee the customer journey from estimates to vehicle delivery, resolving issues promptly and professionally.
- Financial Management: Monitor budgets and KPIs, drive cost-saving initiatives, and manage shop profitability.
- Sales and Growth: Develop strategies to grow the business through marketing and insurance partnerships while maintaining DRP compliance.
- Compliance and Safety: Ensure environmental and safety compliance and lead regular safety meetings.
- Performance Management: Conduct performance reviews and delegate effectively to promote continuous improvement.
What We’re Looking For
- Experience:
- 2 years in an operations leadership role.
- 5 years in customer service.
- Skills:
- Proven leadership with experience managing budgets and KPIs.
- Strong communication skills for staff, customer, and vendor interactions.
- Problem-solving, decision-making, and adaptability.
- Certifications:
- I-CAR certification preferred.
- CCC experience strongly preferred.
Why Join Us?
- Competitive salary: $75,000 - $90,000 per year.
- Comprehensive benefits, including:
- 401(k) with matching.
- Health, dental, and vision insurance.
- Paid time off.
- Flexible schedule.
- Employee discounts.
- Performance-based bonuses
- A positive work environment focused on teamwork and professional growth.
Schedule
- Full-time, Monday – Friday.
- 8- to 10-hour shifts with no weekend work.
Location
- Puyallup, WA: Must relocate before starting work.
If you are passionate about leading teams, growing businesses, and delivering exceptional customer service, apply today to join our team!
Salary : $75,000 - $90,000
