What are the responsibilities and job description for the Student Accounts Coordinator - Credits position at Murray State University?
Summary Of Job Duties And Responsibilities
Provide quality customer service by performing a variety of student account functions that includes assisting in the student billing of all education programs and collections, payment plans and payment options for students and families.
Provide quality customer service by performing a variety of student account functions that includes assisting in the student billing of all education programs and collections, payment plans and payment options for students and families.
- Counsel students and parents regarding their financial obligation to the University.
- Explain the University’s policies and procedures as they relate to student accounts.
- Review student billing and financial aid awards to determine out of pocket costs and balance due; assist students with setting up a payment plan to cover balance.
- Work closely with other offices of the University. Maintain a positive working relationship with these areas and foster an atmosphere of goodwill and teamwork across departments.
- Thoroughly respond to inquiries from students, parents and staff by way of email, phone and in person.
- Monitor student account balances, keeping students informed of their account status. This may involve follow-up with the students regarding payment plans and the application of financial aid.
- Assist with collection efforts of past due accounts.
- Manage student account holds; verify clearance to register and to receive transcripts and diploma.
- Process third party billings for payment by government and/or private companies.
- Coordinate with Veteran Affairs, Employers, Department of Vocational Rehabilitation, etc. for students with benefits from outside organizations.
- Process contracts, waivers and exemptions for all military. Examples: FTA waivers, National Guard, Army Ignited, Post 9/11, Chapter 31, Marines, Chapter 33, etc.
- Access Federal systems to request billing payments. Must maintain compliance knowledge for these systems.
- Maintain student files and correspondence.
- Daily review and processing of third-party scholarship payments.
- Reconciliation of third-party scholarships to student accounts and general ledger to ensure scholarships are processed timely. Includes, initiation of refund to organization if student cannot receive scholarship.
- Meet with parents and students at Summer Orientations and Admitted Student Weekend and other recruitment events.
- Verification of data entry from co-workers.
- Other duties as assigned.
