What are the responsibilities and job description for the Customer Service Manager Lead position at Murrelektronik?
About Murrelektronik
Murrelektronik is a leading global company that specializes in innovative products and customer-centric solutions. Our commitment to quality consciousness has enabled us to occupy a prominent position in the market.
We are proud of our dedicated employees, effective logistics, and customer satisfaction. Our goal is to provide exceptional services and benefits to our team members.
Job Description
The Cross-Functional Customer Service Manager is responsible for overseeing customer service teams within our Customer Experience division. This role requires strong leadership skills, employee-centric metrics, and performance improvement plans to drive growth and customer satisfaction.
This position involves managing relationships with customers, creating engaged advocates, and facilitating organic growth. The Senior Customer Service Representative will work closely with internal cross-functional partners to provide updates on customer perspectives, strategic insights, and executive briefings.
Key responsibilities include accurately creating and delivering pricing and availability quotes, working with SAP or similar ERP systems, Salesforce or similar CRM systems, and Microsoft Office applications. Strong communication skills, including written and oral presentations, are essential for this role.
Bilingual candidates are preferred, and detail-oriented individuals with excellent time management skills and emotional intelligence are highly valued. A Bachelor's degree in business or related field is also desirable.
Travel Requirements
This position may require occasional travel for meetings, training sessions, and other business-related activities.
Murrelektronik is a leading global company that specializes in innovative products and customer-centric solutions. Our commitment to quality consciousness has enabled us to occupy a prominent position in the market.
We are proud of our dedicated employees, effective logistics, and customer satisfaction. Our goal is to provide exceptional services and benefits to our team members.
Job Description
The Cross-Functional Customer Service Manager is responsible for overseeing customer service teams within our Customer Experience division. This role requires strong leadership skills, employee-centric metrics, and performance improvement plans to drive growth and customer satisfaction.
This position involves managing relationships with customers, creating engaged advocates, and facilitating organic growth. The Senior Customer Service Representative will work closely with internal cross-functional partners to provide updates on customer perspectives, strategic insights, and executive briefings.
Key responsibilities include accurately creating and delivering pricing and availability quotes, working with SAP or similar ERP systems, Salesforce or similar CRM systems, and Microsoft Office applications. Strong communication skills, including written and oral presentations, are essential for this role.
Bilingual candidates are preferred, and detail-oriented individuals with excellent time management skills and emotional intelligence are highly valued. A Bachelor's degree in business or related field is also desirable.
Travel Requirements
This position may require occasional travel for meetings, training sessions, and other business-related activities.
