What are the responsibilities and job description for the Field Quality Customer Advocate position at Murrelektronik?
About Us
Murrelektronik is a global leader in innovative products and customer-centric solutions. Our success is based on our committed employees, effective logistics, and quality consciousness. We are proud of our dedication to providing exceptional services and benefits to our team members.
We strive to create an environment where our employees can excel through encouragement and empowerment. This includes recruitment, mentoring, and development of team members. Our goal is to support our employees through various services and benefits, including medical, dental, and vision services, tuition reimbursement, annual uniform stipend, flexible work environment, and more.
Job Responsibilities
The Field Quality Customer Advocate is responsible for supervising customer service teams within our Customer Experience division. This role requires strong leadership skills, employee-centric metrics, and performance improvement plans to drive growth and customer satisfaction.
This position involves managing relationships with customers, creating engaged advocates, and facilitating organic growth. The Senior Customer Service Representative will work closely with internal cross-functional partners to provide updates on customer perspectives, strategic insights, and executive briefings.
Key responsibilities include accurately creating and delivering pricing and availability quotes, working with SAP or similar ERP systems, Salesforce or similar CRM systems, and Microsoft Office applications. Strong communication skills, including written and oral presentations, are essential for this role.
Bilingual candidates are preferred, and detail-oriented individuals with excellent time management skills and emotional intelligence are highly valued. A Bachelor's degree in business or related field is also desirable.
Murrelektronik is a global leader in innovative products and customer-centric solutions. Our success is based on our committed employees, effective logistics, and quality consciousness. We are proud of our dedication to providing exceptional services and benefits to our team members.
We strive to create an environment where our employees can excel through encouragement and empowerment. This includes recruitment, mentoring, and development of team members. Our goal is to support our employees through various services and benefits, including medical, dental, and vision services, tuition reimbursement, annual uniform stipend, flexible work environment, and more.
Job Responsibilities
The Field Quality Customer Advocate is responsible for supervising customer service teams within our Customer Experience division. This role requires strong leadership skills, employee-centric metrics, and performance improvement plans to drive growth and customer satisfaction.
This position involves managing relationships with customers, creating engaged advocates, and facilitating organic growth. The Senior Customer Service Representative will work closely with internal cross-functional partners to provide updates on customer perspectives, strategic insights, and executive briefings.
Key responsibilities include accurately creating and delivering pricing and availability quotes, working with SAP or similar ERP systems, Salesforce or similar CRM systems, and Microsoft Office applications. Strong communication skills, including written and oral presentations, are essential for this role.
Bilingual candidates are preferred, and detail-oriented individuals with excellent time management skills and emotional intelligence are highly valued. A Bachelor's degree in business or related field is also desirable.
