What are the responsibilities and job description for the Global Customer Support Director position at Murrelektronik?
About Us
Murrelektronik is a leading company with a strong commitment to its employees, innovative products, and customer-centric approach.
We offer a comprehensive benefit package that includes medical, dental, and vision services, tuition reimbursement, an annual uniform stipend, flexible work environment, and more.
Job Description
The Global Customer Support Director is responsible for overseeing their assigned customer service teams, participating in recruitment, mentoring, and development of team members, and fostering an environment where they can excel.
This role is instrumental in improving the customer service experience, creating engaged customers, and facilitating organic growth.
- Develop new and existing relationships as a senior customer experience leader across the customer base
- Manage and respond to escalated inbound customer service-related inquiries via phone, cases, and email
- Create and deliver pricing and availability quotes (P&A quotes) and special pricing quotes as needed
Required Skills and Qualifications
Possess strong oral and written communication skills, with the ability to conduct strategic presentations to executive stakeholders. Bi-lingual preferred.
Detail-oriented and ability to provide high-quality work, with a sense of urgency and focus on accuracy. Excellent time management skills and ability to multi-task when under pressure.
