What are the responsibilities and job description for the Lead Customer Support Representative position at Murrelektronik?
About Murrelektronik
Murrelektronik is a global leader in industrial automation solutions. Our company culture emphasizes employee satisfaction, innovation, and customer centricity.
Job Description
The Lead Customer Support Representative is responsible for providing exceptional customer support and service. This role requires a strong communicator with excellent interpersonal skills, able to work effectively in a fast-paced environment.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat.
- Resolve customer complaints and concerns in a timely and professional manner.
- Collaborate with internal teams to resolve customer issues and concerns.
- Analyze customer feedback and metrics to identify areas for improvement.
- Participate in training and development programs to enhance customer service skills.
Requirements
- Minimum 2 years of experience in customer-facing roles.
- Proven track record of resolving customer issues.
- Excellent communication, interpersonal, and problem-solving skills.
- Able to work effectively in a fast-paced environment.
- Bachelor's degree in business or related field preferred.
