What are the responsibilities and job description for the Senior Customer Experience Leader position at Murrelektronik?
Overview
Murrelektronik is a customer-centric organization that aims to provide exceptional services and benefits to its team members. Our commitment to quality consciousness has enabled us to occupy a prominent position in the market.
We strive to support our employees through various services and benefits, including medical, dental, and vision services, tuition reimbursement, annual uniform stipend, flexible work environment, and more.
Job Summary
The Customer Service Manager Lead is responsible for supervising customer service teams within our Customer Experience division. This role requires strong leadership skills, employee-centric metrics, and performance improvement plans to drive growth and customer satisfaction.
This position involves managing relationships with customers, creating engaged advocates, and facilitating organic growth. The Senior Customer Service Representative will work closely with internal cross-functional partners to provide updates on customer perspectives, strategic insights, and executive briefings.
Key responsibilities include accurately creating and delivering pricing and availability quotes, working with SAP or similar ERP systems, Salesforce or similar CRM systems, and Microsoft Office applications. Strong communication skills, including written and oral presentations, are essential for this role.
A Bachelor's degree in business or related field is also desirable, and bilingual candidates are preferred. Detail-oriented individuals with excellent time management skills and emotional intelligence are highly valued.
Murrelektronik is a customer-centric organization that aims to provide exceptional services and benefits to its team members. Our commitment to quality consciousness has enabled us to occupy a prominent position in the market.
We strive to support our employees through various services and benefits, including medical, dental, and vision services, tuition reimbursement, annual uniform stipend, flexible work environment, and more.
Job Summary
The Customer Service Manager Lead is responsible for supervising customer service teams within our Customer Experience division. This role requires strong leadership skills, employee-centric metrics, and performance improvement plans to drive growth and customer satisfaction.
This position involves managing relationships with customers, creating engaged advocates, and facilitating organic growth. The Senior Customer Service Representative will work closely with internal cross-functional partners to provide updates on customer perspectives, strategic insights, and executive briefings.
Key responsibilities include accurately creating and delivering pricing and availability quotes, working with SAP or similar ERP systems, Salesforce or similar CRM systems, and Microsoft Office applications. Strong communication skills, including written and oral presentations, are essential for this role.
A Bachelor's degree in business or related field is also desirable, and bilingual candidates are preferred. Detail-oriented individuals with excellent time management skills and emotional intelligence are highly valued.
