What are the responsibilities and job description for the MUSCP - Patient Care Technician - Mount Pleasant position at MUSC Health & Medical University of SC?

Job Description Summary

Looking for a motivated, organized candidate to help serve our patients both for registration and clinical support! Role will entail rooming support for patient intake and administrative registration duties as needed and directed by manager. May require to float to Musculoskeletal clinics as needed.

Greets and welcomes patients and families in person or on the telephone. Optimizes the patients' experience and clinic efficiency time by scheduling appointments appropriately, either by phone or in person. Maintains patient accounts by obtaining, recording, and updating personal and financial information accurately and effectively. Collects Co-pays and prior patient balances. Protects patients' rights by maintaining confidentiality of personal and financial information. Position also involves customer service, message distribution, ancillary scheduling and referrals management. Ability to interact with medical professionals and other care team members from diverse cultures and background.

Entity

MUSC Health Partners (MHP)

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC004079 CFC COMM PM&R Mt. Pleasant Community PM&R CC

Pay Rate Type

Hourly

Pay Grade

Health-19

Scheduled Weekly Hours

Work Shift

Job Description

Job Responsibilities :

Assist in maintaining patient safety and providing patient education.
Duties to include rooming patients, taking vitals and health history, documenting in an electronic medical record. Duties do not include the ordering and administration of medications.
Measure vital signs (temp, pulse, resp, BP, pain, oxygen sat).
Measure height and weight.
Measure head, chest, and abdominal circumferences as appropriate to patient population.
Assist patient with nutritional, hygiene, elimination, ambulation and comfort related needs.
Prepare patients for exam and minor office procedures.
Perform clerical duties and ensure overall financial well-being of the clinic operations.
Schedule tests and procedures. Utilizes correct communication tools and devices in providing care.
The care team member must efficiently establish a caring, trusting relationship with the caller and elicit information related to the reason for the call and current symptoms.
Uses medical equipment safely and effectively in accordance with manufacturer's instructions, policy, and / or clinic guidelines to ensure patient and staff safety.
Demonstrates excellent customer service by incorporating AIDET, MUSC Excellence, and Service Recovery

Medical Office Assistant Responsibilities

Obtain and update demographic and insurance information for all patients

Success Criteria :

Enter and / or update all required personal and financial information in a timely manner for maximum payment and timely and accurate billing.

Prepare any information or paperwork for patient visit.

Coordinate any necessary care including : Check-in, check-out, faxing, and scheduling (for example : appointments, studies or procedures).

Secure and properly scan insurance card(s), identification, and signed forms as required.

Prior to the visit, verify insurance using various methods to determine benefits and obtain authorization, referrals, or pre-certification as needed.

Follow procedures to accurately identify a patient and apply the patient identification bracelet, if applicable.

Maintain working knowledge of all contracts to include insurance benefits, preferred hospitals, laboratories and pre-authorizations.

Perform other position appropriate duties as required in a professional and courteous manner.

Meet standard productivity metrics while performing the pre-registration and registration process.Success Criteria :

Pre-register appointments using the proper the report.

Review clinic schedule in advance to verify insurance, confirm collection amounts, and contact unfunded patients about financial obligation prior to arrival.

Process complete registrations in various flows used by the department in the required systems.

Demonstrate thorough knowledge of the registration system including peripheral equipment (fax, copy, print, scan and downtime embossing system).

Maintain knowledge, requirements, and skills to perform daily duties and meet key performance metrics for the facility, unit, and payers.

Complete all regulatory and compliance related forms for the visit.Success Criteria :

Consistently complete the Medicare Secondary Payer (MSPQ) questionnaire, if applicable.

Maintain skills and knowledge of HIPAA, regulatory, and compliance polices in order to obtain necessary paperwork and permissions from patients and families.

Review and scan any HIPAA or Compliance related paperwork into the patient's record as appropriate, and ensure all documents are provided to the patient.

Complete verification and payment workflow, including screening for potential funding sources, and setting patient expectations for reimbursement.Success Criteria :

Consistently collect payments, provide receipts, and accurately complete all required fields.

Prepare estimate, calculate advance payment requirements and educate the patient regarding respective benefits.

Secure a waiver or complete necessary forms if necessary.

Accurately post and reconcile all payments on system.

Direct patients to financial services when needed.

Receive payments by any and all means available

Refer potentially eligible patients to contract eligibility vendor(s) to pursue funding reimbursement.

Coordinate with clinical areas to establish patient financial expectations and assist with payment issues.

Demonstrate commitment to positive patient and family experiences and excellence in customer service.Success Criteria :

Professionally greet and communicate with all patients and guests consistently utilizing AIDET.

Utilize de-escalation skills and knowledge where necessary to ensure successful service recovery.

Assist with and educate on available resources as needed (wheelchairs, MyChart, restrooms, etc.).

Continuously keep patients and family members informed by rounding in waiting areas.

Maintains patient's confidentiality.

Monitor waiting area and other spaces to maintain a safe, clean, appealing and comfortable environment. Contact necessary departments to address issues.

Additional Job Description

Requirements include one of the following :

High school diploma or GED required with a minimum of one year of patient care work experience in a health care facility, at the time of hire.

Certified Nursing Assistant.

High school diploma or GED required and required enrollment in a healthcare related program within two years of hire.

High school diploma or GED required and a current MUHA or MUSCP Care Team Member.

Successful completion of a Nursing Assistant or Medical Assistant course at an accredited institution or equivalent training.

EMT or Paramedic certification.

Nursing student enrolled in an accredited institution with the completion of nursing fundamentals course.

Bachelor's degree.

Required Licensure, Certifications, Registrations : Basic Life Support required within 2 weeks of hire. Current American Heart Association (AHA) Basic Life Support (BLS) certification or American Red Cross BLS for Healthcare Providers certification is required.

Physical Requirements : Continuous requirements are to perform job functions while standing, walking and sitting. Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands / wrists / elbows and shoulders, reach in all directions. Ability to be qualified physically for respirator use, initially and as required. Maintain 20 / 40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors. Frequently lift, lower, push and pull and / or carry objects weighing 50 lbs ( / -) unassisted, exert up to 50 lbs of force, lift from 36" to overhead 25 lbs. Infrequently work in dusty areas and confined / cramped spaces.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and / or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here : http : / / www.uscis.gov / e-verify / employees

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