Infusion Scheduling Coordinator-1

Job Description Summary

Under general supervision, the Clinic Scheduler serves as the contact person for individuals seeking access for medical care at MUSC Health.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC005383 CHS - Infusion Administration

Pay Rate Type

Hourly

Pay Grade

Health-21

Scheduled Weekly Hours

40

Work Shift

Day (United States of America)

Job Description

50% Job Responsibility: Scheduling of initial and subsequent infusion, clinic, and lab appointments

Success Criteria:

a. Greet patients upon entrance to our office(s), introduce self, using AIDET format, and maintain professionalism with all patient interactions.

b. Successfully manage scheduling work queue to promptly schedule initial patient appointment.

c. Per therapy/treatment plan, accurately schedule subsequent appointments.

d. Demonstrate an understanding of the infusion referral and pre-authorization process.

e. Maintain advanced knowledge of EMR and other scheduling applications.

25% Job Responsibility: Manage incoming and outgoing calls

Success Criteria:

a. Answer incoming calls in a timely manner.

b. Maintain professional interactions and utilize the MUSC Standards of Behavior.

c. Appropriately respond to voicemails within 24 hours.

d. Facilitate resolution of patient concerns and questions.

20% Job Responsibility: Collaborate and communicate with all stakeholders in the infusion and scheduling process

Success Criteria:

a. Effectively work with care team members involved in the infusion process including nursing, MDs, APPs, pharmacy, financial counselors, and authorization teams to meet patient needs and address any concerns or issues.

b. Function as a liaison between the clinical team and patient to communicate schedule updates or changes.

c. Review treatment/therapy plan dates to assist the clinical team with ensuring the infusion appointments coincide with the ordered treatment regimen.

5% Job Responsibility: Perform other duties as assigned or initiated.

Additional Job Description

Education: High School Degree or Equivalent Work Experience: 2 years

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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