MUSCP - Financial Counselor - West Ashley Multispecialty Clinic

Job Description Summary

This individual is the primary liaison for families and internal staff seeking cost estimation quotes as it relates to a patient’s benefit plan; directly securing volume and revenue Provide onsite or over-the-phone financial counseling for patients and families, facilitates and authorizes the MUSC Hospital Charity Care policy. Candidate will have extensive knowledge of the organization’s charge masters, an ability to communicate information surrounding price estimates by service, including applicable discounts, in a professional, polite, family friendly atmosphere. Acts as central point of contact for internal UMA & MUHA teams to address patient pricing questions and is able to leverage a variety of systems, tools, and resources to ensure the ideal patient financial experience is created.

Entity

University Medical Associates (UMA) Only Employees and Financials

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC001992 UMA AMB MULT West Campus Multi Specialty CC

Pay Rate Type

Hourly

Pay Grade

Health-19

Scheduled Weekly Hours

40

Work Shift

Job Description

• Assist scheduled patients to locate billable insurance coverage to include screening for potential Medicaid eligibility, SSA disability and/or charity applications; Notify patients of copayments/deductibles/deposits prior to services being rendered and collect when applicable; Provide estimations using the fee estimation tool in Epic; Assist to resolution with processing of Financial Assistance Program applications; Obtain and record accurate patient data; Assure compliant with all federal and state regulations to include informing patients about our programs (FAP, Cobra); Work closely with internal and external peers and communicate at a high level of professionalism; Interact with state workers and external partners to accomplish work efforts; Ensure that all patients are appropriately processed and worked for financial counseling; Ability to understand and interpret credit bureau data; Strong communication skills to include both formal and informal communication.

• To work accounts assigned to patient WQ’s in Epic, meeting departmental established expected metrics.

• Compliant with all MUSC Health Policies and Procedures

• Other duties as assigned.

Additional Job Description

Required Minimum Education and Requirements: High school diploma with two (2) years customer service/collections experience, or bachelor’s degree and one year customer service/collections experience. Knowledge of medical terminology, and knowledge/understanding of health insurance preferred; Must be proficient in Microsoft Word and Excel, with knowledge of Epic preferred; Must be punctual and dependable, and have excellent interpersonal and oral and written communication skills. Exhibit good organizational skills, strong initiative to be goal oriented. Establish and maintain effective relationships with necessary contacts; Must have a sense of professionalism and continuously seeks self-improvement.

Required Licensure, Certifications, Registrations: N/A

Physical Requirements: Continuous requirements are to perform job functions while standing, walking and sitting. Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions. Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors. Frequently lift and/or carry objects weighing 20 lbs ( /-) unassisted. Lift from 36" to overhead 15 lbs. Infrequently work in dusty areas and confined/cramped spaces.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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