What are the responsibilities and job description for the Director position at Musckids?
Director, Digital Workflow & Automation
Apply locations Charleston
Time type : Full time
Posted on : Posted 3 Days Ago
Job requisition id : R-0000028409
Job Description Summary
To be responsible for the overall management, administration, and strategic direction of the Service Now platform in partnership with the Service Now Governance Committee. This role involves ensuring that effective and efficient use of Service Now as a platform to support business workflows, improve service delivery, increase automation and drive operational excellence. The Director, Digital Workflow & Automation will manage requests and improvement initiatives against resource availability and competing priorities. By continuously monitoring functionality, performance, and metrics, the Director, Digital Workflow & Automation directly impacts the efficiency, productivity, and service delivery to our organization.
Entity : Medical University Hospital Authority (MUHA)
Worker Type : Employee
Worker Sub-Type : Regular
Cost Center : CC002319 SYS - IS Business Operations
Pay Rate Type : Salary
Pay Grade : Health-34
Scheduled Weekly Hours : 40
Work Shift : N / A
Job Description
To be responsible for the overall management, administration, and strategic direction of the Service Now platform in partnership with the Service Now Governance Committee. This role involves ensuring that effective and efficient use of Service Now as a platform to support business workflows, improve service delivery, increase automation and drive operational excellence. The Director, Digital Workflow & Automation will manage requests and improvement initiatives against resource availability and competing priorities. By continuously monitoring functionality, performance, and metrics, the Director, Digital Workflow & Automation directly impacts the efficiency, productivity, and service delivery to our organization.
Requirements (Education, Work Experience, Licensure, Registry & / or Certifications)
Master’s degree in Business, Healthcare Administration, Information Technology or related field with five (5) years progressive Service Now experience or Bachelor‘s degree with seven (7) years of progressive Service Now experience, preferably in a healthcare environment. ITIL Foundations certification or higher must be obtained within 6 months of hire. Strong interpersonal and leadership skills required : client relations and relationship building, fact finding with process documentation, written and verbal communications based on audience.
If you like working with energetic enthusiastic individuals, you will enjoy your career with us!
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and / or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit, and business need.
Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here : E-Verify .
J-18808-Ljbffr
