What are the responsibilities and job description for the Control-Link Coordinator - Commissioning - New Projects position at Musco Lighting?
The Musco Warranty Team is currently seeking a Control-Link Coordinator – Commissioning – New Projects to work from our Oskaloosa office. This position will focus on tracking projects to installation and provide follow-up testing after installation to ensure controls and monitoring system is online and functioning correctly and provide frontline customer service by taking daily inbound customer calls. If you are solutions-focused, detail-oriented, and a strong communicator, we look forward to hearing from you. More details about the role are below.
What You Will Do As a Control-Link Coordinator
Musco is the global leader in sports and large area lighting solutions. We believe work should be fun – at Musco, you are part of world-class projects ranging from the London Stadium to the New Orleans Saints Mercedes-Benz Superdome to Iowa State University’s Hilton Coliseum, to major transportation hubs, to your local Little League stadium. Our Team-first culture enables us to envision, create, refine, and guarantee the best lighting systems. We are forward thinking, always striving to create the next generation of technology. A privately held company since 1976, our supportive and caring culture is based on relationships and creating value. If you’d like to work with a Team that appreciates you, and is invested in your future, Musco may be a great fit for you. Learn more about what makes us unique by reading these Des Moines Register articles: Teamwork is Key to Success at Musco Lighting; Musco Lighting Offers Opportunities to Learn & Contribute; Musco Innovation Extends Beyond Products.
What does Musco offer?
At Musco we offer opportunities for meaningful work at a company you can be proud of. That includes supporting learning through on-the-job experiences and options to develop and grow through different roles within your organization. We value our Team Members and support a work-life balance with flexibility for you to volunteer in your community, attend family activities, or to simply have time to do the things you enjoy.
In Addition, We Offer
We make a difference in your hometown and on the world stage through innovative lighting and field solutions. We do so all while working to reduce glare and protect the night sky. Musco is proud to partner with the International Dark Sky Association in offering efficient lighting solutions that help minimize light pollution. In addition, we believe helping others is a priority. If giving back is important to you, learn more about Musco’s Mini-Pitch System™ Solution in partnership with the U.S. Soccer Foundation where we’ve helped youth in underserved areas have access to more recreational opportunities.
At Musco, "We Make It Happen" and want you to be a part of it.
Join Musco where we are Team first, where possibilities come to life, and where we work on local and global solutions that matter. Together “We Make It Happen” – we invite you to apply at musco.com/careers. Stay connected with us on social media to learn more about the Musco Team.
What You Will Do As a Control-Link Coordinator
- Track Control-Link projects from shipment to installation
- Assist installing contractor (or customer) with product installation and commissioning by phone using automated commissioning and testing process to bring online
- Answer inbound phone calls from customers, technical support staff, and escalated calls from Control-Link staff
- Provide technical support to customers, Contractors, and Field Services when they contact and provide troubleshooting, follow-through, and resolution to the problem
- Gather and input customer information into internal systems
- Provide additional technical support, as needed, to Control-Link Coordinator-Monitors by following up with inoperable units and providing resolution to get them operable
- Other duties as assigned
- Strong analytical, problem solving and customer service skills incorporating a proactive approach
- Ability to communicate technical information via telephone and email
- Working knowledge of Microsoft Excel, Microsoft Word, email, and familiarity with using the Internet
- Ability to work under deadlines and handle pressure while dealing with multiple priorities
- Overall strong communication skills and attention to detail
- Basic knowledge of Musco products and services
- Two year technical degree preferred with a focus on electrical concepts and principles.
- Three years’ experience working with electrical installations and troubleshooting in a commercial or light industrial environment is preferred, or an equivalent combination of education and experience.
- Experience with electronics, project management, and technical customer support is a plus.
- Working a regular rotation (once every 6-8 weeks) of “on-call” support during early morning and weekend hours for Control-Link Operators is required. A cell phone, computer equipment, and internet access from home will be provided.
- Occasional travel may be required
Musco is the global leader in sports and large area lighting solutions. We believe work should be fun – at Musco, you are part of world-class projects ranging from the London Stadium to the New Orleans Saints Mercedes-Benz Superdome to Iowa State University’s Hilton Coliseum, to major transportation hubs, to your local Little League stadium. Our Team-first culture enables us to envision, create, refine, and guarantee the best lighting systems. We are forward thinking, always striving to create the next generation of technology. A privately held company since 1976, our supportive and caring culture is based on relationships and creating value. If you’d like to work with a Team that appreciates you, and is invested in your future, Musco may be a great fit for you. Learn more about what makes us unique by reading these Des Moines Register articles: Teamwork is Key to Success at Musco Lighting; Musco Lighting Offers Opportunities to Learn & Contribute; Musco Innovation Extends Beyond Products.
What does Musco offer?
At Musco we offer opportunities for meaningful work at a company you can be proud of. That includes supporting learning through on-the-job experiences and options to develop and grow through different roles within your organization. We value our Team Members and support a work-life balance with flexibility for you to volunteer in your community, attend family activities, or to simply have time to do the things you enjoy.
In Addition, We Offer
- Health insurance – comprehensive plans with low out-of-pocket costs
- Generous paid time off benefits
- Profit sharing – calculated based on profitability
- 4% 401K match – immediately vested
- 100% paid Team Member premiums for life insurance and short-term disability insurance
We make a difference in your hometown and on the world stage through innovative lighting and field solutions. We do so all while working to reduce glare and protect the night sky. Musco is proud to partner with the International Dark Sky Association in offering efficient lighting solutions that help minimize light pollution. In addition, we believe helping others is a priority. If giving back is important to you, learn more about Musco’s Mini-Pitch System™ Solution in partnership with the U.S. Soccer Foundation where we’ve helped youth in underserved areas have access to more recreational opportunities.
At Musco, "We Make It Happen" and want you to be a part of it.
Join Musco where we are Team first, where possibilities come to life, and where we work on local and global solutions that matter. Together “We Make It Happen” – we invite you to apply at musco.com/careers. Stay connected with us on social media to learn more about the Musco Team.
