What are the responsibilities and job description for the RMA (Return Material Authorization) Operations Manager position at Musco Sports Lighting?
The Musco Product Reliability Team is currently seeking a RMA Operations Manager to work from our Oskaloosa office. This position will focus on managing the end-to-end process of returns, testing, repairs, and replacements of defective products as well as the day-to-day operations of the RMA facility. If you are solutions-focused, detail-oriented, and a strong communicator, we look forward to hearing from you. More details about the role are below.
What you will do as a RMA Operations Manager:
- Ensure proper organization and maintenance of RMA facility.
- Oversee the tracking, inspection, testing, and refurbishment of returned products to identify failure issues and ensure compliance with quality standards.
- Work closely with R&D, Services, and Quality teams to identify and communicate recurring issues and collaborate on solutions to improve product quality.
- Coordinate with logistics and inventory management teams to ensure proper stock levels of replacement products and parts.
- Continuously evaluate and improve RMA workflows to enhance operational efficiency and improve RMA metrics.
- Oversee set up, operation, and maintenance of test systems.
- Analyze reports on return rates, reasons for returns, repair status, tracking, overall RMA performance, and manage appropriate actions.
- Lead, mentor, and develop the RMA operations team, providing training and support to ensure optimal performance and compliance with internal standards.
- Identify opportunities to streamline processes, reduce costs, and increase quality through root cause analysis and corrective actions.
- Collaborate with external vendors and suppliers to manage the return, repair, and replacement of faulty products.
- Other duties as assigned.
Education & Experience Requirements:
- Bachelors degree in Business Administration, Operations, Quality, Supply Chain Management, Engineering, Electronics, or related field preferred.
- 3 years of experience in RMA operations, supply chain, logistics, or electronics preferred
- Exceptional organizational and time-management skills with the ability to handle multiple priorities.
- Strong knowledge of RMA processes, product lifecycle management, and warranty processes.
- Strong analytical and problem-solving skills with the ability to interpret data and make data-driven decisions.
- Experience in the electronics sector preferred.
What you need to be successful:
- Strong communication and organizational skills
- Results driven with the ability to solve problems
- Excellent computer skills.
- Detail oriented with attention to accuracy.
- Ability to prioritize and perform multiple tasks.
- Understanding of Musco and company business practices
- Able to work well in a fast paced and ever changing environment.
Who is Musco?
Musco is the global leader in sports and large area lighting solutions. We believe work should be fun at Musco, you are part of world-class projects ranging from the London Stadium to the New Orleans Saints Mercedes-Benz Superdome to Iowa State Universitys Hilton Coliseum, to major transportation hubs, to your local Little League stadium. Our Team-first culture enables us to envision, create, refine, and guarantee the best lighting systems. We are forward thinking, always striving to create the next generation of technology. A privately held company since 1976, our supportive and caring culture is based on relationships and creating value. If youd like to work with a Team that appreciates you, and is invested in your future, Musco may be a great fit for you. Learn more about what makes us unique by reading these Des Moines Register articles: Teamwork is Key to Success at Musco Lighting; Musco Lighting Offers Opportunities to Learn & Contribute; Musco Innovation Extends Beyond Products.
What does Musco offer?
At Musco we offer opportunities for meaningful work at a company you can be proud of. That includes supporting learning through on-the-job experiences and options to develop and grow through different roles within your organization. We value our Team Members and support a work-life balance with flexibility for you to volunteer in your community, attend family activities, or to simply have time to do the things you enjoy.
In addition, we offer:
- Health insurance comprehensive plans with low out-of-pocket costs
- Generous paid time off benefits
- Profit sharing calculated based on profitability
- 4% 401K match immediately vested
- 100% paid Team Member premiums for life insurance and short-term disability insurance
What does Musco do?
We make a difference in your hometown and on the world stage through innovative lighting and field solutions. We do so all while working to reduce glare and protect the night sky. Musco is proud to partner with the International Dark Sky Association in offering efficient lighting solutions that help minimize light pollution. In addition, we believe helping others is a priority. If giving back is important to you, learn more about Muscos Mini-Pitch System Solution in partnership with the U.S. Soccer Foundation where weve helped youth in underserved areas have access to more recreational opportunities.
At Musco, "We Make It Happen" and want you to be a part of it.
Join Musco where we are Team first, where possibilities come to life, and where we work on local and global solutions that matter. Together We Make It Happen we invite you to apply at musco.com/careers. Stay connected with us on social media to learn more about the Musco Team.
