What are the responsibilities and job description for the Services Project Manager position at Musco Sports Lighting?
The Musco Warranty Team is currently seeking a Services Project Manager to work from our Oskaloosa office. This position will focus on reviewing, determining, and implementing best methods to deliver service and rectify large product situations to meet customers expectations by utilizing the best economical means. This position will also provide management and R&D with product concerns and recommendations on existing and new product for long-term reliability. If you are solutions-focused, detail-oriented, and a strong communicator, we look forward to hearing from you. More details about the role are below.
What you will do as a Services Product Manager:
- Determine scope, size, method of repair/replacement, and timing of large recall/upgrade hardware, software, and firmware type projects
- Determine service needs and locate/hire outside Service Contractors or Musco Technicians to meet these needs
- Track progress of project and report back status to management teams
- Maintain contact with customer throughout the process of repairs
- Evaluate customers' problems with the purpose of preventing reoccurrences
- Provide feedback to other service teams on findings and new product/issues
- Coordinate with Production, Quality, Sales, Engineering, and others on production and quality findings to prevent reoccurrence
- Provide support for internal and external customers on Error or Oversights to correct Musco issues in the field in a timely manner
- Review Pole Structure Inspections and determine access or concerns for existing poles and our Sports Cluster Remote product
- Review Control Summaries on new projects utilizing existing controls and provide feedback on whether they can be reused and any concerns with reusing them
- Be a resource for other teams on new troubleshooting or uncommon issues. Provide training and troubleshooting guides for these issues
- Other duties as assigned
What you need to be successful:
- Minimum Associates Degree in a technical related field, or 3 years experience in related field
- Experience with project management and technical customer support is a plus
- Electrical/Controls knowledge a plus
- Vast knowledge of Musco products
- Knowledge of Musco systems and services (SB, Vantage, CLC)
- Ability to prioritize issues/projects; strong organizational skills with attention to detail; multi-task
- Strong analytical, technical, and problem solving skills
- Strong oral and written communication skills, including phone skills
- Experience working and negotiating with contractors
- Customer Service, Team, and Goal oriented
- Ability to work under deadlines and handle pressure while multi-tasking.
- Windows experience; proficient knowledge of word processing and spreadsheet software (Word, Excel)
- Ability to research and report findings; strong reporting background
Other Special Requirements:
- Travel up to 30% may be required
Who is Musco?
Musco is the global leader in sports and large area lighting solutions. We believe work should be fun at Musco, you are part of world-class projects ranging from the London Stadium to the New Orleans Saints Mercedes-Benz Superdome to Iowa State Universitys Hilton Coliseum, to major transportation hubs, to your local Little League stadium. Our Team-first culture enables us to envision, create, refine, and guarantee the best lighting systems. We are forward thinking, always striving to create the next generation of technology. A privately held company since 1976, our supportive and caring culture is based on relationships and creating value. If youd like to work with a Team that appreciates you, and is invested in your future, Musco may be a great fit for you. Learn more about what makes us unique by reading these Des Moines Register articles: Teamwork is Key to Success at Musco Lighting; Musco Lighting Offers Opportunities to Learn & Contribute; Musco Innovation Extends Beyond Products.
What does Musco offer?
At Musco we offer opportunities for meaningful work at a company you can be proud of. That includes supporting learning through on-the-job experiences and options to develop and grow through different roles within your organization. We value our Team Members and support a work-life balance with flexibility for you to volunteer in your community, attend family activities, or to simply have time to do the things you enjoy.
In addition, we offer:
- Health insurance comprehensive plans with low out-of-pocket costs
- Generous paid time off benefits
- Profit sharing calculated based on profitability
- 4% 401K match immediately vested
- 100% paid Team Member premiums for life insurance and short-term disability insurance
What does Musco do?
We make a difference in your hometown and on the world stage through innovative lighting and field solutions. We do so all while working to reduce glare and protect the night sky. Musco is proud to partner with the International Dark Sky Association in offering efficient lighting solutions that help minimize light pollution. In addition, we believe helping others is a priority. If giving back is important to you, learn more about Muscos Mini-Pitch System Solution in partnership with the U.S. Soccer Foundation where weve helped youth in underserved areas have access to more recreational opportunities.
At Musco, "We Make It Happen" and want you to be a part of it.
Join Musco where we are Team first, where possibilities come to life, and where we work on local and global solutions that matter. Together We Make It Happen we invite you to apply at musco.com/careers. Stay connected with us on social media to learn more about the Musco Team.
