What are the responsibilities and job description for the Manager On Duty position at Muscogee Nation Gaming Enterprises?
Department: OKM Administration
Property: Okmulgee One Fire Casino
Location: Okmulgee, OK, US, 74447
Full-Time/Part-Time: Full Time
Summary:
Direct, organize, coordinate, and oversee all departments during the assigned shift to ensure guests have an exciting gaming experience. Assumes operational responsibility, and exercises final authority during the shift in the absence of the directors and/or General Manager. To execute established rules on gaming policies, standard operating procedures, Minimum Internal Control (MIC) compliance procedures and Office of Public Gaming (OPG) policies. Provides daily results of shift operations, and submits reports as directed. Always presents a positive image in the casino and community.
Responsibilities:
1. Ensures the best possible guest service and addresses guest and employee needs in courteous and prompt manner.
2. Maintains open communication between departments and acts as a liaison between operational and administrative personnel. Builds and promotes teamwork to ensure a unified and efficient operation.
3. Ensures compliance with gaming rules and regulations (SOP, MICS & OPG), tribal laws and mandates, and enforces controls to protect assets.
4. Performs management functions as needed and provides direction/guidance to shift personnel.
5. Monitors shift staffing levels to ensure all departments are adequately staffed.
6. Identifies areas in need of attention and provides advice and/or resolutions concerning operational deficiencies in order to maintain the highest level of operation.
7. Maintains security access to sensitive areas during working hours.
8. Additional duties as may be assigned.
