What are the responsibilities and job description for the Counsellor position at MUSEE MUSICAL SCHOOL OF MUSIC?
Role and Responsibilities
· Set a professional and welcoming tone for the organization, ensuring a positive impression.
· Receiving visitors at the front desk by greeting, welcoming, directing and provide information appropriately.
· Attend all inquiries received through telephone, walk-ins, web, stores, examination Centre and other communication channels with professionalism and accuracy.
· Create and proactively follow up with potential opportunities to help them complete their enrolment process.
· Record all customer inquiries in the CRM, ensuring efficient tracking and progress of deals.
· Understand requirements and provide accurate detailed information about available courses and guide them onto completing their enrolment process.
· Ensure that the reception area is tidy and presentable, with all necessary stationery and material.
· Working closely with Senior Counsellor, educators, Student and Parents with planning and carrying out school-related programs and events.
· Act as the first point of contact for resolving teacher and student grievances, ensuring smooth operations and maintaining satisfaction. Follow escalation matrix to resolve the grievances at the earliest.
· Achieve all Revenue and Sales Targets.
· Help shape and uphold the vision of the school.
· Updating the management on a monthly basis about the progress.
· Responsible for sharing all reports related to student enrolments, fee payments, Course information and Instrument purchase.
Qualifications and Education Requirements
Graduation with 0-3 years of experience in academic counselling.
Preferred Skills Excellent Communication. System Knowledge. Teamwork. counseling. Adaptability. student support. interpersonal skills. Report management. Additional Notes
CONTACT HR : 9840177146
Job Type: Full-time
Pay: $18,000.00 - $20,000.00 per month
Benefits:
- Employee assistance program
- Health insurance
- Paid time off
- Professional development assistance
Schedule:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $18,000 - $20,000