What are the responsibilities and job description for the Show Ambassador - Seasonal Hire position at Museum of Ice Cream?
About Us
Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us. Fueled by the power of imagination, MOIC is a universe of possibilities with tons of room for you to explore.
The Flavor Profile
A Show Ambassador thrives in high-energy, interactive environments and enjoys performing, engaging with diverse audiences, and creating magical guest experiences. You’ll create a one-of-a-kind guest experience through dynamic performances, meaningful interactions, and playful engagement, while also supporting retail sales, bar & cafe operations, special events and VIP experiences, all in alignment with our culture and values. You bring some customer service experience or transferable skills from roles in hospitality, retail, entertainment, or other experiential industries. You are willing to learn and grow in a unique industry with a creative and performative team.
*This role is a seasonal hire, with employment duration not expecting to exceed July 20
Your Day-to-Day:
- Guest Engagement & Performance: Utilize scripted guides and spontaneous performances to bring exhibits to life and create memorable experiences.
- Sales Across Key Business Areas: Utilize training and skills to support sales across MOIC’s retail shop, bar and/or cafe, as well as ticketing.
- Ice Cream & Treat Delivery (Cross-Trained): Support the Service Team in delivering ice cream and other treats to guests in a quick and efficient manner.
- Hospitality & Service: Provide real-time, positive guest support to ensure a positive and enjoyable experience throughout the experience and retail shop.
- Event & VIP Setup: Assist with performances and experiences for special events and VIP guests, ensuring high standards of engagement and service.
- Collaboration: Partner closely with both Service and Show Teams to create a memorable and cohesive guest experience.
- Setup, Clean-Up & Maintenance: Maintain cleanliness and organization throughout the museum to create a welcoming atmosphere for guests.
- Perform Other Duties: Take on additional tasks as assigned by leadership.
Necessities
- 18 years or older
- Food Handler or ServeSafe certification
- Open availability, including weekends
- Standing and walking on your feet for long periods of time, up to 8 hours
- Team work and ability to effectively function in a high energy environment
- Bend/lift heavy objects of up to 40 pounds
Nice to Haves:
- Experience in performance, acting, or entertainment, ideally in a guest-facing or interactive environment.
- Entry level sales, inventory or retail management experience
- Custom F&B (Food and Beverage) product crafting to enhance an experience
The Good Stuff:
- Competitive pay and performance bonus
- Employee Assistance Program (EAP)
- Employee of the month program
- Ability to grow within the company
- Break room snacks and unlimited ice cream
- Team outings
- Annual performance review and bonus opportunity
- Annual team celebration, Pinkball (“pink-tie” themed and you can bring a date!)
- Free entry for self at any MOIC location
- 4 free museum tickets per quarter (16 per year) for friends and family discounts on additional tickets
- 50% off retail products
Museum of Ice Cream is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected class.
