What are the responsibilities and job description for the Guest Services Specialist position at Museum of Science?
Museum of Science, Boston
www.mos.org
Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective.
Guest Service Specialist
SUMMARY STATEMENT:
The Guest Service Specialist provides consistently excellent customer service to various Museum audiences as a part of the Museum's reservations and information contact center team. The Guest Services Specialist functions as a member of the Museum's sales and guest service force - selling tickets and memberships and proactively making suggestions to guests to match guest interests to Museum offerings. In addition, the Guest Service Specialist fields inquiries via email and web chat. Participate in Museum initiatives to support the Museum's commitment to providing our guests and
colleagues with a welcoming and comfortable environment.
RESPONSIBILITIES:
This position is regular, part-time, 29 hours/week, Wednesday - Friday, 8:45 am - 5:15 pm
REPORTS TO:
Assistant Manager, Science Central
MINIMUM QUALIFICATIONS:
The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
www.mos.org
Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective.
Guest Service Specialist
SUMMARY STATEMENT:
The Guest Service Specialist provides consistently excellent customer service to various Museum audiences as a part of the Museum's reservations and information contact center team. The Guest Services Specialist functions as a member of the Museum's sales and guest service force - selling tickets and memberships and proactively making suggestions to guests to match guest interests to Museum offerings. In addition, the Guest Service Specialist fields inquiries via email and web chat. Participate in Museum initiatives to support the Museum's commitment to providing our guests and
colleagues with a welcoming and comfortable environment.
RESPONSIBILITIES:
- 100-200 phone calls handled per representative per day
- 75-150 phone reservations per representative per day
- 50-100 e-mails processed per representative, per day
- 3,000 memberships sold via the call center annually
- Over 5,000 school transactions are processed annually by phone.
- Additional shifts may be required to accommodate peak periods such as school vacation weeks and holiday weekends.
This position is regular, part-time, 29 hours/week, Wednesday - Friday, 8:45 am - 5:15 pm
REPORTS TO:
Assistant Manager, Science Central
MINIMUM QUALIFICATIONS:
- HS Diploma or equivalent.
- 2 or more years of sales or customer service experience.
- Demonstrated customer service and communication skills, including a clear and professional tone on the phone, and the ability to compose clear and professional responses to written guest inquiries.
- Ability to match guest interest to Museum offerings and effectively up-sell additional offerings to meet sales goals
- Demonstrated attention to detail.
- Ability to juggle many tasks calmly and efficiently in a fast-paced setting.
- Ability to work independently
- Basic math skills sufficient to collect payment and make accurate changes on transactions, compare costs of guest purchase options, or keep accurate capacity counts.
The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
Salary : $17
