What are the responsibilities and job description for the Customer Service Specialist - Part time position at Museum of the Bible?
Customer Service Specialist
Date: 03/19/2025
Location: Oklahoma City, OK
Job Title: Customer Service Specialist
Employment Status: Part time hourly, non exempt
Reports To: Director of Customer Service
Position Summary
The Customer Service Specialist’s main duty is providing quality and efficient customer service to museum guests and customers by maximizing every interaction.
Duties and Responsibilities
Manage incoming calls and maintaining an elevated level of professionalism with customers. Ensure e-mails and webchat are answered within specified time frame Build sustainable and lasting relationships with MOTB customers Proactively seeks out new ways to be more efficient and effective. Supports customer acquisition and retention plans Support all Museum of the Bible departments and their processes.
Education
Bachelor’s degree
The Customer Service Specialist’s main duty is providing quality and efficient customer service to museum guests and customers by maximizing every interaction.
Duties and Responsibilities
Manage incoming calls and maintaining an elevated level of professionalism with customers. Ensure e-mails and webchat are answered within specified time frame Build sustainable and lasting relationships with MOTB customers Proactively seeks out new ways to be more efficient and effective. Supports customer acquisition and retention plans Support all Museum of the Bible departments and their processes.
Education
Bachelor’s degree
High School Diploma / GED
Qualifications
Customer Service experience – Call Center or In-Field High Level of Business Acumen. Proven record of consultative sales process. Flexibility in an ever-changing atmosphere. Champion our mission to invite all people to engage with the transformative power of the Bible.
Qualifications
Customer Service experience – Call Center or In-Field High Level of Business Acumen. Proven record of consultative sales process. Flexibility in an ever-changing atmosphere. Champion our mission to invite all people to engage with the transformative power of the Bible.
Skills
Patient and empathetic. Organizational Skills / Multi-tasking / Prioritize / Time Management Clear & Concise Communicator Proficient at Microsoft Office Suite of products.
Work Environment
- Physical demands/requirements are as follows:
- Sit for up to 8 hours a day.
- Squat bending at the knees
- Stand for long periods of time.
- Lift up to 10 lbs. for short periods of time
