What are the responsibilities and job description for the VIP Coordinator position at Museum of the Bible?
TITLE: VIP Coordinator
Date: 01/30/2025
Location: Museum of the Bible, Washington D.C.
Yearly Salary: $40,000 to $45,000 DOE
Employment Status: Full-Time, hourly non exempt
Reports To: Director of Development Events and Operations
POSITION SUMMARY
Reporting to the Director of Development Events & Operations, this position serves as a VIP Coordinator for all major donor and VIP tours. This individual will be responsible for all administrative duties aligned with the VIP department such as arranging and coordinating VIP tours, communication before and after tours, inputting data into Salesforce, and notify relevant parties of upcoming visitors. This position will interacting with VIPs via digital channels and in-person and must be able to represent the ‘white glove’ customer service philosophy of Museum of the Bible.
DUTIES & RESPONSIBILITIES
Date: 01/30/2025
Location: Museum of the Bible, Washington D.C.
Yearly Salary: $40,000 to $45,000 DOE
Employment Status: Full-Time, hourly non exempt
Reports To: Director of Development Events and Operations
POSITION SUMMARY
Reporting to the Director of Development Events & Operations, this position serves as a VIP Coordinator for all major donor and VIP tours. This individual will be responsible for all administrative duties aligned with the VIP department such as arranging and coordinating VIP tours, communication before and after tours, inputting data into Salesforce, and notify relevant parties of upcoming visitors. This position will interacting with VIPs via digital channels and in-person and must be able to represent the ‘white glove’ customer service philosophy of Museum of the Bible.
DUTIES & RESPONSIBILITIES
- Work with Director of Development Events & Operations, Chief Development Officer, and VIP Tour guides
- Arrange and execute VIP and major donor tours
- Input and track data pertaining to VIP and donor visits into Salesforce
- Work with Development Hospitality team to ensure donor requests are met
- Working with Development leadership, ensure there is a relationship manager assigned to each VIP
- Assist with special events and on-site production when needed
- Begin tour-guide training as job duties and responsibilities are honed and determined by supervisor
- Provide monthly report that assesses key performance indicators as appropriate
- Must be available for occasional evening and weekend work, as well as special events requiring VIP Tours presence
- Ideal candidate will be teachable, relational, detail-oriented and consistent. Professionalism and confidentiality is a key component of this role as this position works alongside the most public-facing roles at the museum. We will rely on this role often to consistently communicate with our donors, VIP’s and leadership at the museum. We expect all communication, verbal or non, to align specifically to the mission and vision of Museum of the Bible, always keeping with the brand and voice of the museum. Passionate about the Bible and will champion our mission to invite all people to engage with the transformative power of the Bible.
- Other Duties as Assigned
QUALIFICATIONS & REQUIREMENTS
Knowledge
Knowledge
- Bachelor’s Degree in communications, Public Relations, Art, Marketing, Theater, Hospitality Management, Development, or related field.
Skills / Core Competencies
- Great attitude and the ability to demonstrate flexibility in all situations.
- Excellent interpersonal, written, and verbal communications skills.
- Exceptional organizational skills, the ability to prioritize, and manage multiple projects.
- Outstanding problem solving and decision-making skills.
- Demonstrated natural diplomacy with the ability to understand and execute a professional poise, while demonstrating integrity and adaptability.
- Strong computer skills using Microsoft Office Suite and experience in the use of database systems for tracking and reporting.
Abilities
- Able to work evenings and weekends as needed.
- Stand for extended periods of time and lift 10 lbs.
- Champion the Museum of the Bible’s mission to invite all people to engage with the transformative power of the Bible.
- Ability to hold confidential information and visits in the highest regard
- As required, inclusion in official or incidental photographs and videos for MOTB and/or guests.
Salary : $40,000 - $45,000
