Product Manager

Music & Arts is seeking a talented and experienced Product Manager to drive the strategy, vision, and execution of the technology products that power our Sales Reps Teams while also supporting other programs to serve our School Services (B2B) customer segment. You will collaborate with cross-functional teams, influence company-wide technology decisions, and deliver innovative solutions that enhance both internal and external customer experiences. If you are a strategic thinker with strong execution skills, a passion for leveraging technology to drive business outcomes, and a customer-first mindset, we’d love to hear from you.

RESPONSIBILITIES/DUTIES

Product Oversight

• Lead the strategy, vision, and execution of technology products that enhance customer experience, drive Go-To-Market/Sales efficiency, and operational excellence.
• Develop and maintain a product roadmap aligned with business objectives and customer needs.
• Partner with engineering, UX, operations, and business teams to ensure seamless product development and execution.
• Stay ahead of industry/segment/competitor trends, identifying innovative solutions to enhance both internal associate and customer experiences.
• Leverage AI-driven solutions to improve automation, personalization, and efficiency in customer-facing and associate-facing products.
• Develop ROI models and business cases for new technology initiatives to ensure alignment with financial and strategic goals.
• Present product vision, strategy, and performance insights to senior leadership, including the C Levels, to drive executive buy-in.

Customer Experience & Digital Integration

• Champion a customer-first mindset, ensuring technology enhances both Sales Rep/Operations experience as well as Operational Efficiency.
• Define KPIs and success metrics to measure the impact of technology on customer satisfaction and business performance.
• Use data-driven storytelling to communicate product adoption/performance, insights, and next steps to executive teams.

Operational Efficiency & Innovation

• Identify and implement technology solutions that improve end-to-end Go-To-Market capabilities, including Salesforce CRM platform, other Sales Tools/Systems, mobile tools, and associate workflows.
• Gather feedback from Sale Res, and Sales Support/Operations teams to ensure products increase efficiency and reduce operational friction.
• Oversee pilot programs to assess product effectiveness before large-scale rollouts.
• Partner with engineering and IT teams to ensure solutions are scalable, secure, and high performing.

Stakeholder & Business Collaboration

• Build strong relationships with Sales and Sales Ops leadership, Sales associates, Marketing, Merchandizing, and IT to align business and technical needs.
• Communicate product vision and strategy to executive stakeholders, using data-driven insights to influence decision-making.
• Translate business objectives into clear product requirements to ensure efficient execution by engineering teams.
• Act as a bridge between technical and non-technical teams, fostering collaboration and alignment across departments.
• Prepare executive-level presentations that communicate product impact, roadmap progress, and ROI to senior leadership, including C-Levels.

About Music & Arts

Music & Arts embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.

The first Music & Arts was located in a small house in Bethesda, MD and run by founder Benjamin O'Brien. When Music & Arts opened its doors in 1952, we offered printed music, music lessons, dance lessons, and art supplies. Ben decided shortly after opening his business that he wanted to focus on music to better serve his customers - a decision that remains intact to this day.

Since the 1990's, Music & Arts has expanded nationwide through organic growth and a series of acquisitions and mergers with other music dealers. In 2005, Music & Arts joined forces with American Music to become the largest band and orchestra instrument retailer in the United States. Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise and comprises 225 retail stores, 200 educational representatives, and 250 affiliate locations.

To join our band, you'll need the following experience:

• 5 years of experience in technology product management with a proven history of delivering impactful products.
• Background in B2B segment, digital products, including Salesforce CRM-Suite, mobile applications, eCommerce, or omnichannel experiences, preferably in a large environment.
• Strong understanding of B2B customer segment, challenges, and best practices.
• Strong understanding of Sales and Sales Operations business processes, customer experience best practices, UX principles, and digital product management.
• Proven ability to manage multiple cross-functional projects and collaborate with engineering, business, and design teams.
• Experience defining product strategies, launching new features, and iterating based on data-driven insights.
• Familiarity with AI technologies enhance product functionality is a plus.
• Ability to evaluate, partner and manage third-party technology partners.
• Bachelor’s or Master’s degree in business, technology, or a related field.
• Knowledge of the public sector school services sector or music industry is a plus but not required.

Why Guitar Center? Here's just some of the rewards:

For our employees who are musicians we offer the unique opportunity of gig leave-take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Pay Rate: $135,000 - $150,000/yr depending on background and experience.

This position is eligible to participate in the Music & Arts Company bonus program based on Company performance.

The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.

With a career at Guitar Center, you become part of the world's largest multichannel musical instrument retailer. Whether at our Stores, Contact Centers, Distribution Centers, or Support Center, Guitar Center employees have a common goal: to help people find their sound and fill the world with more music.

Love this gig and want to apply?

Send your resume and cover letter today along with salary expectations!

Music & Arts is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐ related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by sending an email to recruiting@guitarcenter.com