Enhanced Services Supervisor

Job Description 2025

Title: Enhanced Services Supervisor

Hours: 7:00am – 4:00pm, M-F

Main Function: The Enhanced Services Manager is responsible for quality assurance, inventory control (including WFS) and delegating daily tasks within the Enhanced Services department.

General Responsibilities:

Ensure ES Lead and associates complete the following for guitar tech and photo:

§ Inspect each instrument for finish flaws or aesthetic imperfections

§ Check the neck, bridge, tuners, and any other part on the guitar that could be loose or an incorrect fit

§ Test pick up system

§ Adjust intonation

§ Evaluate playability

§ Inspect case integrity

§ Ensure serial numbers, skus, and descriptions agree with corresponding paperwork

§ QC all photos for high quality with proper angles, lighting, and sequence

§ Ensure photo team works quickly and efficiently

Monitor Guitar WFS to ensure the following:

· Entry of short receipts, mis-shipments, and over-shipments in the Receiving WFS – making sure that not only data is entered but also following up on updates of issues submitted.

· Printing/Reviewing the Daily Receiving Short Receipt Report and related emails from the Inventory Control Team.

· Coordinate inventory research with team members as necessary.

• Ensure slotting of skus is entered in a timely manner as needed.

· Maintain 48-hour processing for all inbound returns – use provided resources to do so.

· Overall responsibility for all aspects of the effective supervision, training & development and health, safety & welfare of your team.

· Ensure quality procedures and team quality targets are strictly adhered to.

· Provide feedback to direct manager regarding all performance reviews and performance enhancement plans.

· Accurate communication of company policies and procedures and follow up to ensure associate compliance.

· Strong Communication with manager on observations of Day-to-Day activities.

· Contributing with the overall safety of yourself and others within the WFS work area putting emphasis on the cleanliness of all work areas and equipment maintenance.

· Represent the company in a positive and professional manner.

• Helping to enforce an increased level of personalized feedback to employees on a daily/weekly basis.

In addition to Quality Control and WFS, the Enhanced Services Supervisor is responsible for:

§ Strong communication with the Facility Manager regarding inventory and production

§ Strong communication with Inventory Control in regards to WFS.

§ Recognize and communicate staffing related strategies, as needed, to Facility Manager

§ Delegate administrative duties in the event of absence

§ Coach and develop ES Lead and employees to ensure company safety rules are followed, accuracy with detail, increased production and maintaining a positive environment.

§ Provide feedback on bottlenecks and process deficiencies so corrective measures can be taken.

§ Daily analysis of workflow and resource deployment.

§ Make recommendations when support is required in the warehouse to manage the daily volume.

§ Cross training all employees in other departments within the warehouse.

§ Assist other departments as needed.

Personnel Administration:

· Conduct employee reviews. Help resolve human resource issues as they arise (disciplinary action, hiring, terminations, etc). Send the recorded information to Facility Manager in a timely manner.

· Approval and maintenance of personal and vacation day requests from employees.

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Olive Branch, MS 38654: Relocate before starting work (Preferred)

Work Location: In person

Salary : $22 - $25