Client Services Account Manager

Summary

At Musictoday, we're passionate about creating exceptional experiences in the fast-paced, ever-evolving music industry. As a Client Services Account Manager, you'll play a vital role in managing and growing client relationships, driving revenue, and collaborating across teams to deliver outstanding results. This is an opportunity to be part of a fun, dynamic team that values creativity, collaboration, and innovation.

Duties and Responsibilities

Client Relationship Management

• Build and maintain strong client relationships with both key stakeholders and day-to-day contacts.
• Provide insightful sales, marketing, and inventory reports with actionable recommendations.
• Lead engaging client meetings, both on-site and virtual, to identify new opportunities and strengthen partnerships.
• Collaborate with clients to explore strategic growth initiatives and partnerships.
  
  

Merchandising

• Partner with clients and buyers to ensure stores feature a full, exciting product assortment.
• Manage inventory to optimize revenue while minimizing overstock.
• Develop pricing strategies to maximize margins and create exclusive product offerings tailored to trends and client needs.
  
  

Web Production

• Oversee seamless product launches, including pre-orders and new items.
• Continuously optimize online stores to enhance user experience and drive conversions.
• Establish and maintain high standards for product presentation and descriptions.
  
  

Marketing

• Create and maintain a promotional calendar that aligns with key events, releases, and seasonal campaigns.
• Execute and adapt marketing campaigns to maximize impact, especially during pre-orders and holiday seasons.
• Keep clients informed about the latest marketing strategies and initiatives.
  
  

Creative Collaboration

• Partner with the art team to ensure storefronts are visually engaging, on-brand, and optimized for sales.
• Coordinate creative photography to highlight new and core products.
• Regularly refresh storefronts to keep them vibrant and relevant.
  
  

Financial Oversight

• Review and approve monthly financial settlements to ensure accuracy and transparency.
• Manage client billing for additional services or products.
• Monitor inventory reserves and minimize obsolescence.
  
  

Customer Service

• Support the customer service team with product knowledge and promotional updates.
• Monitor customer feedback to ensure a seamless and satisfying shopping experience.
• Actively address and resolve customer service concerns to maintain high standards.
  
  

Warehouse Coordination

• Collaborate with the warehouse team to ensure smooth execution of product deliveries and special promotions.
• Provide advance notice of promotions or high-volume events to support flawless operations.
• Communicate non-standard packaging or delivery requirements as needed.
  
  

Qualifications

• A bachelor's degree is preferred.
• At least 5 years of experience in e-commerce, entertainment, or agency environments.
• Experience with Shopify store setup, product configuration, and ongoing maintenance is preferred.
• Proven success in developing and executing digital marketing strategies, including SEM, SEO, email, and mobile channels.
• Strong analytical and financial skills, with a solid understanding of online and direct marketing programs.
• Demonstrated expertise in account management, with a structured approach to fostering client growth.
• Passionate about the music, sports, and entertainment industries.
• A self-starter with excellent project management skills.
• Outstanding organizational, communication, and interpersonal abilities.
• Detail-oriented and results-driven, with the ability to manage and prioritize multiple tasks.
• Proficiency in Microsoft Excel and the Microsoft Office Suite.
  
  

At Musictoday, we believe in working hard while having fun. Join a team that's as passionate about music as you are, and help us create unforgettable experiences for fans and clients alike!