Client Services Assistant

Job Summary

The Client Services Assistant is responsible for assisting the Account Management team in the day-to-day operation and maintenance of Musictoday's online stores with a primary focus on maximizing revenue by increasing the webstore's conversion rate and average order value. The role reports to the Manager, Client Services Operations.

Duties And Responsibilities

• Managing the web store pages and products.
• Maintaining promotional price changes and promo creation.
• Identify opportunities to increase revenue with new assortment and organizational structures for each store.
• Analyze and summarize findings on customer behavior to suggest store or platform changes that would increase revenue.
• Handle escalated customer service inquiries to provide quick resolution for customer issues.
• Work with clients to load complimentary orders and bulk customer orders.
• Manage customer reviews & summarize feedback for improvements to store, assortment or platform.
• Create JIRA requests for all creative needed for site.
• Setup, test, and launch all promotions and sales based on the Account Manager's promotional calendar for each store.
• Remove all sales, banners, promotional text, and promos once campaigns have ended.
• Analyze sales and inventory reports and provide feedback to Account Manager and Client Services team at large.
• Submit merchandise, production and engineering tickets when glitches in our system or in stores are encountered.
• Merchandise featured items appropriately in like departments/views.
• Work with the Marketing team to ensure SEO best practices are met on all stores.
• Additional responsibilities may be assigned by Account Manager based on specific strengths of the candidate.
• Manage offers and order flow, ensuring excellent customer experience via alternate sales channels such as Ticketmaster & Amazon.
• Other duties as assigned
  
  

Qualifications

• BA/BS Degree required. May also consider equivalent experience and education mix.
• Positive attitude.
• A passion for music & entertainment along with a deep understanding of those industries.
• Strong analytical skills.
• Self-starter. Strong project management skills.
• Great organizational and time management skills on a personal and team level are a must.
• Excellent communication and interpersonal skills are necessary for this role as there is frequent interaction with clients, vendors and other functional areas of the business.
• Results oriented, great attention to detail and ability to prioritize.
• Solid understanding of online and direct marketing programs a plus.
• An understanding of the e-commerce industry a plus.
  
  

About Musictoday

Musictoday is the preferred end-to-end ecommerce provider for a roster of over 500 clients in the music, sports, and entertainment industries.

Musictoday is an equal opportunity employer and offers an exciting opportunity to qualified, career-motivated professionals. We provide competitive compensation and the chance to work with talented people in a winning, successful, and pleasant environment. We offer many premium benefits including 401(k), medical, dental, life insurance, paid time off and much more.