A Lobby Support Specialist, under the general direction and supervision of a Clinical Services Manager or Supervisor, provides a welcoming atmosphere, to individuals receiving services who may be living with mental illness, developmental disabilities, and/or substance abuse issues. An employee in this class welcomes individuals presenting to the Mental Health Center lobby for services and coordinates with the injection clinic, front desk. and med pod to ensure individuals are seen within a timely manner. A Lobby Support Specialist facilitates an individual’s care by building relationships with the individuals receiving services, their guardians, families, support systems, AFC staff, and other key persons in the individual’s life.
Required Minimum Entrance Qualifications
1. Be a high school graduate or have a certificate of completion of the General Educational Development (GED) test;
2. Been a consumer of mental health services at some time in their life with a primary diagnosis of a mental health condition and received treatment for at least one (1) year;
3. Have a strong personal knowledge of what it is like to have first-hand lived experience with a mental health condition that has caused a substantial life disruption;
4. Have a personal experience in navigating complex mental health treatment services;
5. Self-identify as having a mental health condition with a substantial life disruption and share their recovery story in supporting others;
6. Possess a valid driver’s license and the ability to obtain a Michigan Driver License within 30 days of employment.
7. Must have reliable transportation that may have to be used to carry out job duties of this classification.
Preferred but not Required
1. Bilingual candidates highly desired.
2. Individuals with experience in Armed Services valued.
3. Individual with knowledge of or lived experience with substance abuse preferred.
Physical Conditions / Work Location
PHYSICAL ACTIVITIES
An employee in this class performs generally sedentary work activity requiring the occasional lifting of objects weighing thirty-five (35) pounds or less.
ENVIRONMENTAL CONDITIONS
A Lobby Support Specialist works within the office of Community Mental Health Services and program location of HealthWest.
Additional Information
EVALUATION CONTENT
Applicants for County employment may be subject to a post-offer criminal background check, depending on the nature and assignment of the position. When such check is conducted, an offer of employment is contingent upon the results of the criminal background check. Appointees must satisfactorily complete a probationary period before the appointment will be considered permanent.
APPLICANT REVIEW PROCEDURE
Any applicant is entitled to a review of any determination or action taken by the County regarding the applicant’s employment application. Inquiries should be directed to the County Human Resources Department.
PURPOSE
The purpose of this recruitment is to establish an eligible list from which to fill present and future vacancies in this classification in the County system. For each opening, the Department Head has her/his choice of the candidates who meet the required minimum entrance qualifications. This list remains in effect for three months unless exhausted or extended.
