What are the responsibilities and job description for the Clerical Manager position at Muskegon Family Care?
Clerical Manager
Muskegon Family Care
2201 S. Getty St.
Muskegon, MI 49444
Monday to Friday 8 am- 5 pm
NO WEEKENDS, NO HOLIDAYS
Muskegon Family Care is looking for a Full- Time Clerical Manager to join our Supportive & Collaborative Team. Muskegon Family Care offers a competitive benefit package including, Paid Time Off, Holiday Pay, Vendor Discounts, Tuition Reimbursement up to $1,500 annually, and a 401K with a 3% employer contribution.
Student Loan Forgiveness: Working for Muskegon Family Care may allow you to participate in programs that forgive the balance of qualifying student loans. Information/eligibility is available from the U.S. Department of Education.
SUMMARY
Under the direct supervision of the Clinical Director, and in collaboration with the Patient Care Manager, the Clerical Manager assists with directing, coordinating and managing daily functions of clerical operations. Assists with planning, development and implementation of clerical programs, services and systems.
ESSENTIAL JOB FUNCTIONS including the following.
Coordinates clerical functions to ensure smooth flow of operations, and understands scope of the practice site.
Has a working knowledge of all aspects of the Clerical Support Staff including scheduling, front desk and phone operations, covering for each position when needed.
Has knowledge of computer applications including EMR, and email as well as various other software packages.
Monitors and addresses performance of staff, including attendance and quality and volume of work, and reports updates to the Clinical Director. Assists with interviewing potential candidates and hiring decisions.
Orients, trains and provides continued education and development to ensure that competency levels are attainable.
Assists in writing, revising and implementing departmental policies, procedures and protocol.
Is responsible for all front office equipment monitoring and maintains inventory of clerical supplies. Ensuring orders are placed when needed.
Identifies and resolves work problems, monitors patient satisfaction and responds to employee complaints, and works collaboratively with the Patient Experience Manager to address patient complaints in a timely manner.
Attends meetings, participates in committees, prepares reports, and manages assigned projects as requested by manager.
Responsible for assisting in the scheduling of all clinical providers; including building and maintaining individual schedules in collaboration with the Clinical Director.
Works jointly with the Medical Director and Clinical Director to maintain oversight of patient issues relative to complaints, discharges, and provider changes.
Consults frequently with providers, management, staff, peers to ensure program implementation and resolution of issues.
Understands the principles of Patient centered Medical Home.
Responds to in-person, electronic and telephone requests from provider, patients and clinical staff.
All other duties assigned.
EXPECTATION OF EMPLOYEE
Maintains a courteous, helpful, and conscientious attitude in dealing with co-workers, patients, and their families, ensuring professionalism and confidentiality at all times.
Regular and prompt attendance at work.
Demonstrates flexible and efficient time management and ability to prioritize workload.
Detail oriented.
Demonstrates the ability to remain professional while handling a variety of attitudes and personalities from patients.
Demonstrates the ability to handle multiple interruptions and regain focus.
Demonstrates effective verbal and written skills. Also, computer literate.
Demonstrates the ability to work as an effective part of a team.
Performs duties as workload necessitates.
Possesses problem solving ability.
Demonstrates flexibility with change.
SUPERVISORY RESPONSIBILITIES
Directly supervises 12-17 employees. Carries out supervisory responsibilities in accordance with the organization’s policies, procedures and applicable laws. Has primary oversight of Clerical Support Staff including schedulers, front check in, phone operator, and COVID screener.
EDUCATION/ CERTIFICATES, LICENSES, REGISTRATIONS
Muskegon Family Care
2201 S. Getty St.
Muskegon, MI 49444
Monday to Friday 8 am- 5 pm
NO WEEKENDS, NO HOLIDAYS
Muskegon Family Care is looking for a Full- Time Clerical Manager to join our Supportive & Collaborative Team. Muskegon Family Care offers a competitive benefit package including, Paid Time Off, Holiday Pay, Vendor Discounts, Tuition Reimbursement up to $1,500 annually, and a 401K with a 3% employer contribution.
Student Loan Forgiveness: Working for Muskegon Family Care may allow you to participate in programs that forgive the balance of qualifying student loans. Information/eligibility is available from the U.S. Department of Education.
SUMMARY
Under the direct supervision of the Clinical Director, and in collaboration with the Patient Care Manager, the Clerical Manager assists with directing, coordinating and managing daily functions of clerical operations. Assists with planning, development and implementation of clerical programs, services and systems.
ESSENTIAL JOB FUNCTIONS including the following.
Coordinates clerical functions to ensure smooth flow of operations, and understands scope of the practice site.
Has a working knowledge of all aspects of the Clerical Support Staff including scheduling, front desk and phone operations, covering for each position when needed.
Has knowledge of computer applications including EMR, and email as well as various other software packages.
Monitors and addresses performance of staff, including attendance and quality and volume of work, and reports updates to the Clinical Director. Assists with interviewing potential candidates and hiring decisions.
Orients, trains and provides continued education and development to ensure that competency levels are attainable.
Assists in writing, revising and implementing departmental policies, procedures and protocol.
Is responsible for all front office equipment monitoring and maintains inventory of clerical supplies. Ensuring orders are placed when needed.
Identifies and resolves work problems, monitors patient satisfaction and responds to employee complaints, and works collaboratively with the Patient Experience Manager to address patient complaints in a timely manner.
Attends meetings, participates in committees, prepares reports, and manages assigned projects as requested by manager.
Responsible for assisting in the scheduling of all clinical providers; including building and maintaining individual schedules in collaboration with the Clinical Director.
Works jointly with the Medical Director and Clinical Director to maintain oversight of patient issues relative to complaints, discharges, and provider changes.
Consults frequently with providers, management, staff, peers to ensure program implementation and resolution of issues.
Understands the principles of Patient centered Medical Home.
Responds to in-person, electronic and telephone requests from provider, patients and clinical staff.
All other duties assigned.
EXPECTATION OF EMPLOYEE
Maintains a courteous, helpful, and conscientious attitude in dealing with co-workers, patients, and their families, ensuring professionalism and confidentiality at all times.
Regular and prompt attendance at work.
Demonstrates flexible and efficient time management and ability to prioritize workload.
Detail oriented.
Demonstrates the ability to remain professional while handling a variety of attitudes and personalities from patients.
Demonstrates the ability to handle multiple interruptions and regain focus.
Demonstrates effective verbal and written skills. Also, computer literate.
Demonstrates the ability to work as an effective part of a team.
Performs duties as workload necessitates.
Possesses problem solving ability.
Demonstrates flexibility with change.
SUPERVISORY RESPONSIBILITIES
Directly supervises 12-17 employees. Carries out supervisory responsibilities in accordance with the organization’s policies, procedures and applicable laws. Has primary oversight of Clerical Support Staff including schedulers, front check in, phone operator, and COVID screener.
EDUCATION/ CERTIFICATES, LICENSES, REGISTRATIONS
- High School Diploma of GED (required).
- Familiarity with Epic Patient Access software (preferred).
- Knowledge of medical terminology, anatomy, and medical coding including CPT codes (minimum 1 year required).
- 3 years of leadership experience as supervisor or team lead (required). Degree in business administration will be considered in place of work experience.
More about Muskegon Family Care:
MFC is a Federally Qualified Health Center that aims to improve the overall health and wellness of our community by promoting the physical, emotional and spiritual well-being of our families through comprehensive healthcare and other essential services. As a community health center we provide a range of services far greater than an ordinary doctors office. We develop programs and services to meet the changing needs of our community, together we create a healthier community.
We commit to serving our patient's and our staff through our ICARE values of innovation, within a compassionate environment for all, providing access to the care needed and treating all with great respect, and offering education opportunities that result in healthy outcomes. We are better together. Teamwork makes the Dreamwork.
