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Service Manager - Aberdeen, SD

Muth Electric, Inc.
Aberdeen, SD Full Time
POSTED ON 4/3/2025
AVAILABLE BEFORE 6/3/2025

Position Summary:

Work involves generating business by working with customers and building relationships with them by estimating costs and coordinating the work in a timely manner. Must be familiar with the business activities and growth in the surrounding area and know which businesses should be contacted about potential work. Must represent Muth Electric in a positive manner in the community at all times. Is responsible to ensure that work is completed in a safe and efficient manner and that the entire service department follows all Standard Procedures and Lean processes that are developed.

Essential Duties and Responsibilities:

  • Demonstrate safe work habits, comply with company safety requirements
  • Meets with customers, immediately upon their request, to establish scope of work and an estimate.
  • Assists the Division Manager in analyzing the manpower requirements of the Service Department.
  • Communicate clearly with service electrician(s) the customer expectations, scope of work and potential issues.
  • Checks constantly to ensure that the workmanship meets the required specifications and is of quality that Muth Electric customers have come to expect.
  • Reviews, resolves and anticipates materials, product, tool, and equipment problems.
  • Test malfunctioning equipment and repair or replace faulty wires, cables, or electronic components
  • Working knowledge of motor controls
  • Install and maintain distribution boxes, switching gear, power and control circuits, etc.
  • Install and maintain telephone equipment
  • Must be able to perform the duties of a journeyworker electrician as identified in the journeyworker job description.
  • Requires knowledge of process, procedures, and methods
  • Requires the use of common courtesy in everyday contacts with employees, clients, and the general public
  • Assists in the implementation of any established cross-training programs to upgrade and provide a more flexible work force.
  • Exhibit excellent organizational, people and communication skills
  • Required to carry a pager or cell phone and be on-call when necessary
  • Night/weekend work as required
  • Work as required in varying weather climates
  • Assists in training, motivating, evaluating and disciplining journeyworker and apprentice electricians.

    #ZR

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