Key Account Rep-Commercial Channel

POSITION SUMMARY

About Us

At Mutual Materials, our purpose is Building Beauty that Lasts — and we’re looking for people who are excited about being part of a company that creates quality products that help build the communities where we live and work.

As a leading manufacturer and distributor of brick, concrete pavers, slabs, and concrete masonry blocks in the Pacific Northwest, our materials have been a cornerstone of construction and design across the region since 1900 — from suburban neighborhoods to bustling downtowns. Today, we’re continuing that legacy by growing our team and investing in the future, positioning Mutual for the next 125 years of excellence.

We believe that diversity and inclusion make our teams stronger and our company better. We strive to create a workplace that reflects the customers, cultures, and communities we serve — where every employee feels included, supported, and valued.

At Mutual, we are committed to empowering our people with the training, resources, and encouragement they need to succeed. Our culture of continuous learning provides opportunities for professional development, skill-building, and long-term career growth.

If Mutual sounds like a place you’d like to grow with, we’d love to hear from you — come build something that lasts.

Position Description

Mutual Materials is currently seeking to hire a full time Customer Success Representative for our Commercial Sales department.  This position will focus on maintaining and developing longstanding relationships with contractors, architects, and developers in the South Puget Sound region, specifically Pierce and Thurston counties. The Customer Success Representative will assist customers on the phone, and in the field, interacting effectively across all departments and channels of our Company.

Our ideal candidate is someone who can thrive on a job site and a professional setting.  We need someone who can present samples with confidence in front of architects, contractors, and project owners.

We want someone who is enthusiastic about serving our clients and learning about our industry.  They should be excited to join a company that has managed to keep our customers happy for over a century while putting our people first.  They should be confident in the knowledge that they would be at a company that focuses on their development and thrives on our employees growing as much as we do.

General Responsibilities

• Maintain effective relationships with contractors and architects to support continued business opportunities.
• Provide support to internal and external partners to ensure organization wide satisfaction.
• Create and adapt plans that can meet evolving market conditions and emerging opportunities.
• Create detailed quotes and establish agreements for commercial projects.
• Measure and report on actual performance against planned objectives and goals.
• Travel to job sites within your territory to meet with customers and show them why our products are perfect for their projects.

KNOWLEDGE & SKILL REQUIREMENTS

Qualifications

• Knowledge of commercial construction practices, design, and experience working with building materials, or masonry is preferred, but not required.
• Previous sales experience is preferred, but not required.
• Experience working in a fast-paced environment demanding strong organizational, problem solving, and prioritization skills.
• Exceptional communication skills in all forms (i.e.: written, in-person, telephone), proactive and friendly, conscientious and diligent, committed to contributing to operational goals in a positive, productive way.
• A clean driving record is required.
• Able to work under pressure/deadlines; detail oriented, resourceful, and thorough in completing projects.
• Demonstrated success in growing a company(s) sales revenue and market share through customer engagement.
• High level of integrity and desire to work in a dynamic, strategically driven environment.
• Local travel within territory required

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk and listen. The employee is frequently required to operate a motor vehicle, sit, stand, walk, and handle product.

Benefits

• Health Benefits
  • Medical/Prescription Coverage
  • Vision Coverage
  • Dental Coverage
• 401k Retirement Plan
• Flexible Spending Account (FSA) available.
• Health Savings Account (HSA) available, with company contributions.
• Paid Time Off – Holiday Pay, Sick Pay, and Vacation Time Accrual
  • Paid sick time accrual available after 90 days.
  • Paid vacation time accrual, 40 hours available at 6 months.
  • Paid Holidays – 10 scheduled holidays a year.
• Life Insurance – $60,000 policy at no cost to the employee
• Voluntary Benefits: Accident, Critical Illness, Life, and Long-Term Disability
• Employee Assistance Program (EAP) – At no cost to the employee

Salary : $65,000 - $72,000