What are the responsibilities and job description for the Senior Service Designer / UX Designer position at Mutual of America?
Mutual of America Financial Group
Job Title : Senior Service Designer / UX Designer
Location : New York, NY or Boca Raton, FL (Hybrid)
Who We Are :
At Mutual of America Financial Group, we help people build the assets they need to achieve greater financial security. Our Company is built upon a solid foundation of integrity, excellence, and social responsibility. We were founded in 1945 to provide small and mid-sized nonprofit organizations with pension and retirement-related services, along with leading customer support. Today, we provide these services also to for-profit companies, as well as to governmental entities, Tribal enterprises, institutional investors, and individuals. We work diligently to understand the needs of our customers so we can help them achieve their financial savings goals.
We are committed to bringing talented and motivated people together to help our customers achieve a financially secure future.
Role Summary :
The Senior Service Designer / UX Designer will play a key role in digital and transformation efforts at Mutual of America. The ideal candidate will have experience in UX / UI Design, Service Design, and Research, and skilled in the application of Design Thinking or similar methodologies. This role will be instrumental in understanding / framing Customer and Business needs and designing experiences to meet them. The role sits within Mutual of America's Customer Experience Group, which is comprised of passionate customer advocates, and is essential to Mutual of America's digital transformation and technology innovation efforts. Working with all aspects of the business, the Customer Experience Group focuses on measurable solutions to drive customer satisfaction and achieve business results. The position reports to VP, Customer Experience.
Responsibilities :
- Lead Business and Stakeholder workshops to frame problems / opportunities and define success
- Synthesis and framing of all inputs (personas, archetypes, customer journey maps, mental models, touchpoint analysis, etc.) related to the problem / opportunity at hand
- Cross-functional Design Thinking Ideation workshop preparation, facilitation (leveraging inputs) resulting in new product(s) / service(s) or experience(s)
- Identify and scope UX Research (if applicable) to support delivery of intuitive designs
- Generate designs and interactive prototypes of various fidelity to communicate ideas, test with users, iterate, and prepare for final delivery
- Design of experiences applying visual identity elements, design principles, best practices, pattern libraries, etc.
Required Qualifications :
Preferred Qualifications :
What we offer you :
The salary range below describes the minimum to maximum base salary range for this role. The role is also eligible for an annual bonus, whereby total compensation may exceed this range depending on individual and / or company performance.
Base Salary Range :
New York, NY : $106,500 - $159,700
Boca Raton, FL : $92,000 - $137,900
Visit www.mutualofamerica.com / careers for additional details about life at Mutual of America. You can also follow us on Twitter : @mutualofamerica | Facebook : @mutualofamerica
Mutual of America Financial Group provides equal employment opportunity to all qualified employees and applicants for employment regardless of race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, or any other classification prohibited by applicable law. #LI-JA1
Salary : $106,500 - $159,700
