Senior Service Designer (UX / UI) Job at Mutual of America in New York

Mutual of America Financial Group

Job Title :

Senior Service Designer (UX / UI)

Location :

New York, NY or Boca Raton, FL (Hybrid)

Who We Are :

At Mutual of America Financial Group, we help people build the assets they need to achieve greater financial security. Our Company is built upon a solid foundation of integrity, excellence, and social responsibility. We were founded in 1945 to provide small and mid-sized nonprofit organizations with pension and retirement-related services, along with leading customer support. Today, we provide these services also to for-profit companies, as well as to governmental entities, Tribal enterprises, institutional investors, and individuals. We work diligently to understand the needs of our customers so we can help them achieve their financial savings goals.

We are committed to bringing talented and motivated people together to help our customers achieve a financially secure future.

Role Summary :

The Senior Service Designer (UX / UI) will play a key role in digital and transformation efforts at Mutual of America. The ideal candidate will have experience in UX / UI Design, Service Design, and Research, and skilled in the application of Design Thinking or similar methodologies. This role will be instrumental in understanding / framing Customer and Business needs and designing experiences to meet them. The role sits within Mutual of America's Customer Experience Group, which is comprised of passionate customer advocates, and is essential to Mutual of America's digital transformation and technology innovation efforts. Working with all aspects of the business, the Customer Experience focuses on measurable solutions to drive customer satisfaction and achieve business results. The position reports to VP, Customer Experience.

Responsibilities : Lead Business and Stakeholder workshops to frame problems / opportunities and define successSynthesis and framing of all inputs (personas, archetypes, customer journey maps, mental models, touchpoint analysis, etc.) related to the problem / opportunity at handCross-functional Design Thinking Ideation workshop preparation, facilitation (leveraging inputs) resulting in new product(s) / service(s) or experience(s)Identify and scope UX Research (if applicable) to support delivery of intuitive designsGenerate designs and interactive prototypes of various fidelity to communicate ideas, test with users, iterate, and prepare for final deliveryDesign of experiences applying visual identity elements, design principles, best practices, pattern libraries, etc.Required Qualifications :

7 years demonstrable experience in Service Design, Design Strategy, User Interface, Interaction, and Visual Design with consumer products, services, and experiencesExperience with designing lean prototypes and stimuli that tease out latent needs with clientsApply the Design Thinking methodology to visualize complex problems into intuitive solutions. Outputs include blueprints, user journeys, wireframes, high-fidelity mockups, prototypes and production design assets.Ability to execute Service Design and Experience Design approaches appropriate to the scope of a given engagementProficient knowledge in Figma and the Adobe Creative Suite for design, prototyping and workshopsPassion for qualitative learning about people, and their motivations, behaviors and needsAbility to help synthesize research into clear insights that can persuade diverse internal partners of their relevance and importanceKnowledge of web-based technologies and mobile operating systems. Must be able to articulate technical considerations in your designs when working with developersExperience with both Agile and Waterfall approachesComfortable working on ambiguous and multifaceted problems / opportunities with multidisciplinary teams in a dynamic environmentAbility to comfortably switch between the details of the data and the bigger pictureExperience in methods to convey ideas and concepts (e.g. storytelling, storyboards, mood boards, prototypes, etc.)Self-directed and motivated, able to work independently and as part of a teamStrong communicator with relevant verbal, written, interpersonal, technical and presentation skillsPreferred Qualifications :

Degree in Design, Psychology, Human Factors, Service Design, Design Strategy, Industrial Design, Human-Computer InteractionFinancial services experienceWhat we offer you :

Competitive base salaryAnnual BonusComprehensive Benefits Package (medical, dental, and vision) that starts day one of employment.401K Match : Receive up to 6% of your pay (salary and incentive compensation) with 100% employer match on employee contributions.Parental Leave : 8 weeks fully paid.Paid time off : 20 days plus two floating personal holidays

The salary range below describes the minimum to maximum base salary range for this role. The role is also eligible for an annual bonus, whereby total compensation may exceed this range depending on individual and / or company performance.

Base Salary Range :

New York, NY : $106,500 - $159,700

Boca Raton, FL : $92,000 - $137,900

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Mutual of America Financial Group provides equal employment opportunity to all qualified employees and applicants for employment regardless of race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, or any other classification prohibited by applicable law. #LI-JA1

Salary : $106,500 - $159,700