What are the responsibilities and job description for the Tech Support position at Mutual Trading Company?
Who we are:
Established in 1926, Mutual Trading Co., Inc. was originally a small co-op organization for centralized purchasing of basic import foods to service the needs of the early Japanese immigrant society in Southern California. We've grown nearly 100 years old now, and command a premiere position among Japanese foodservice suppliers, as well as fill a key role as "Culinary Ambassador" promoting Japanese foods worldwide. Currently, we import, manufacture, and distribute over 8,000 Japanese foods, beverages, restaurant equipment and supplies.
Benefits
All paid Health, Dental, and Vision Insurance for employees and their dependents
Life Insurance and 401k Plan with company match.
Location: El Monte, CA
Hours: M-F: 8AM – 5PM
Essential Job Functions
- Meets the monthly and annual sales quota as designated by the manager
- Visits customers and potential customers to provide support, information, and sell the Company’s products
- Coordinates with the accounting department to assure the collection of payment in a timely manner
- Maintains high levels of customer satisfaction by providing excellent service and building rapport
- Responds to and communicates with all customers in a timely manner
- Coordinates urgent deliveries with the customer to accommodate their needs
- Educates customers on how the products or services can benefit them
- Inputs and updates orders within the Company database accordingly
- Maintains and safely navigates the Company vehicle as per the Company Vehicle Policy
- Participates in the weekly sales meetings
- Attends semiannual inventory count on designated day, possibly on a weekend
- Attends Company events and functions outside of normal working hours
- Other duties as assigned
- Obligation to answer to all management as requested
Physical Requirements
- Able to drive for a majority of the daily working hours
- Able to work without sitting for extended periods of time, including standing and walking
- Able to reach, bend, kneel, and lift up to 25 pounds frequently and 50 pounds occasionally
- Able to use the phone for extended periods of time
- Working Conditions
o Noise Level: Normal to loud while in the office
Other Requirements
- Business level English- Read/write/speak/listen
- Business level Korean required- Read/write/speak/listen; Native Level Korean preferred
- Business level Japanese preferred
- Has and maintains a valid driver’s license and a clean driving record
- Maintains a positive attitude
- Able to work independently and as a team
- Able to adapt to frequent changes in assignments and workload
- Passes the Sake Adviser course within 1 year of employment
- High school diploma or equivalent required; Bachelor’s degree and above preferred
- 2 years of Food and/or Sales experience preferred
Knowledge and Skills
- Demonstrates strong organizational skills and attention to detail
- Possesses basic mathematical knowledge such as markups, discounts, counting inventory, weight and measurement conversions, combining, etc.
- Has strong customer service and problem-solving skills
- Has strong communications and interpersonal skills
- Demonstrates basic Microsoft Office proficiency
- Knowledge of ERP systems, especially AS400, highly preferred
- Knowledge of Japanese foods and liquors preferred
Disclaimers
This position description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Individuals may be required to perform any other job-related duties as instructed or requested by the department manager or other management as needed, subject to reasonable accommodation and business needs. The information contained herein is subject to change in the Company’s sole discretion, and no part of this document is to be construed as an express or implied contract of employment, nor does it alter the “at-will” employment status with the Company.
Requirements are subject to accommodations with ADA, FEHA, and all other applicable federal and state laws. Please report any changes of essential job functions to the Human Resources Department.
Mutual Trading Company, Inc. is an Equal Opportunity Employer.
