What are the responsibilities and job description for the Wireless Enrollment Associate position at MV Marketing Group?
We are seeking a Wireless Enrollment Associate to join our retail marketing team. This role will focus on engaging with and enrolling new customers into our clients' available wireless services. We are committed to training highly motivated individuals from customer service positions into entry-level management roles. Openings are ideal for graduates or professionals with customer service experience looking for a rewarding career change. You must have a minimum associate's degree in general studies or relevant experience to qualify
Responsibilities:
- Interacting directly (face-to-face) with customers to provide information in response to inquiries, concerns, and questions about their product offers.
- Assisting members in enrollment and provider services to close sales and boost client revenue.
- Following up on customer inquiries and complaints that have not been resolved.
- Communicating effectively with members to ensure they understand the expectations and concerns they have.
- Performing research on billing inquiries and claims to provide service.
- Acting as a liaison between the member and various departments to address concerns.
- Additional duties as assigned.
Requirements:
- Maintains a high-energy attitude
- Interested in learning work ethics and motivational skills
- Strives for growth in a team dynamic
- Open to management training
This position involves qualifying customers at events and offers base pay plus commission.
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