What are the responsibilities and job description for the CCC Resource Nurse LPN - South Zanesville - Full-Time - 04.03.2025 position at MVHC?
MVHC is growing and has an immediate opportunity for a CCC Resource Nurse – LPN to join our South Zanesville team!
Thank you for your interest in Muskingum Valley Health Centers and for considering MVHC as your next career path! At MVHC, we believe it takes a team to help change the face of health care. MVHC serves as a critical healthcare resource to ensure that all members of our community have access to affordable and high-quality health care. Our staff is dedicated, constantly learning, and eager to make a difference in the lives of the thousands of patients we serve each year. We strive to hire those who embrace our mission and values and pride ourselves in developing a team of employees that you can call family. If you want to make a difference and are passionate about what you do, consider MVHC for future employment and a rewarding career!
We invite you to review the job posting below. If you meet the requirements and qualifications for this opportunity, we encourage you to apply.
General Summary:
Functions as a MVHC team member by effectively operating and assisting a multi-line telephone unit, receives and routes clinical telephone calls and faxes and performs clinical duties to support the daily business activity of MVHC. Manage our texting messaging system responding to patients need for medical questions, scheduling/rescheduling, and/or sending message from patient to providers and clinical team.
Minimum Qualifications:
- High school diploma
- Completion of an accredited educational program for Practical Nurse and current non-restricted Ohio LPN license.
- Current CPR certification required.
- Up to date immunizations as required by MVHC.
- Good written and verbal communication skills.
- Good computer skills.
- Ability to multi-task.
Working Conditions:
- Lifting up to 20 lbs occasionally.
- Carry up to 20 lbs occasionally.
- Sitting 1-2 hours at a time
- Must be able to operate a multi-line telephone.
- Must be able to read, write and understand English well.
- Must have skills and knowledge of software as designated by practice.
- Withstanding pressure and deal with emergency situations as needed.
- Average working hours with possible non-traditional hours.
- Ability to deal with upset or disgruntle patients in order to deescalate the situation.
- Normal coordination and/or visual and aural attention in connection with the standard flow of work.
- Good working conditions in an office environment.
- Manual dexterity and ability to sit for long periods are required.
- Listening skills, sustained concentration, and efficiency under difficult situations are at times required to maintain patient flow.
- Average working hours with possible non-traditional hours
.
Duties and Responsibilities:
- Develops and maintains patient relationship by making patient feel at ease.
- Maintains strict patient confidentiality at all times.
- Provides clinical assistance to the non-clinical operators in the call center.
- Manages all communication in Artera (text messaging platform).
- Schedule patients for appointments.
- Answer routine questions or forward to appropriate service line
- Responds efficiently and accurately to patient calls, explaining possible solutions, and ensuring that patients feel supported and valued.
- Engage in active listening with callers, confirming or clarifying information
- Builds relationships with patients and other call center team members
- Conducts ED follow up calls, scheduling the appropriate follow up appointment(s)
- Monitor, prioritize, and assist in the management of provider in-baskets
- Provides assistance to patients as needed.
- Communicates effectively with patient in an effort to gather necessary information.
- Maintains professional and relationship building etiquette when handling customers, third party payers, hospitals and other outside contracts.
- Follows rules and procedures for routine tasks
- Handle difficult situations appropriately.
- Verify insurance information.
- Performs data entry.
- Remains pleasant, polite, and efficient while handling difficult situations.
- Accepts constructive feedback from supervisors and works to improve performance.
- Exhibits pride in the job and with Muskingum Valley Health Centers’ mission and values.
- Maintains the privacy of patient information and the security of all records.
- Determines needs of caller and responds accordingly and in an appropriate manner.
- Concentrates and works effectively despite distractions.
- Adheres to all MVHC’s policies and procedures fully cooperating with the MVHC Compliance Program.
Position details:
Full - Time
About MVHC:
Founded in 2008, MVHC serves as a best-in-class health care resource to ensure all members of the communities we serve have access to high-quality, affordable health care. As your "community of care," we are dedicated to serving the primary care needs of the residents in each of our convenient locations in Muskingum, Morgan, Coshocton and Guernsey counties. We are local, non-profit, and community owned. The MVHC community is comprised of more than 500 staff and providers committed to health care, and we truly appreciate the opportunity to improve the lives of residents in the communities we serve!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Why join MVHC?
At MVHC, we strive to create an environment which promotes healthy work-life balance, one that provides you the opportunity to make a difference in the lives of our patients, while maintaining your family and personal objectives. This is an exciting time of growth for MVHC where we are positioned to expand access to the communities that we serve. We hope that you will consider joining the MVHC team.
- Employee satisfaction rating of 90%
- Equal opportunity employer; selection of applicants for employment is based only on qualifications and the requirements of a specific job
- We are local, non-profit, and community owned
- We offer a team approach to patient-centered comprehensive primary care
We’ll also reward your hard work with:
- A comprehensive benefits package including medical, dental, vision, prescription drug, and a health savings account option for those who qualify.
- All insurance benefits are available for both employee and family, regardless of what a spouse may be offered through his/her employer.
- 401k with employer match for those who qualify.
- Paid time off plus seven paid holidays per year for those who qualify.
- Employer paid life insurance.
- Life insurance voluntary benefits.
- Employee Assistance Program (EAP).
- Educational Assistance Program for those who qualify.
- Access to Credit Union.
- Wellness program:
- Payroll deduct at area fitness center.
- Ability to earn an insurance premium reduction for those who qualify.
- Fitness membership monthly stipend.
- And much more!
Thank you for considering a career with MVHC! Come join our dedicated team and see what is possible…Grow with us!
