What are the responsibilities and job description for the PC Tech - Information Technology - South Zanesville - Full Time - 04.10.2025 position at MVHC?
MVHC is growing and has an immediate opportunity for a PC Tech to join our team!
Thank you for your interest in Muskingum Valley Health Centers and for considering MVHC as your next career path! At MVHC, we believe it takes a team to help change the face of health care. MVHC serves as a critical healthcare resource to ensure that all members of our community have access to affordable and high-quality health care. Our staff is dedicated, constantly learning, and eager to make a difference in the lives of the thousands of patients we serve each year. We strive to hire those who embrace our mission and values and pride ourselves in developing a team of employees that you can call family. If you want to make a difference and are passionate about what you do, consider MVHC for future employment and a rewarding career!
We invite you to review the job posting below. If you meet the requirements and qualifications for this opportunity, we encourage you to apply.
General Summary:
Provide excellent user support and customer service on company supported computer applications and platforms. Troubleshoot problems and advise on appropriate action. Provide end user training on computer applications and systems.
Minimum Qualifications:
- Associates Degree in Information Systems, Business, Communications, related field or equivalent certificates
- One to three years relevant technical experience
- Working knowledge of fundamental operations of relevant software, hardware and other equipment (EPIC, Office 365 products, wireless, scanners, printers)
- Up to date immunizations as required by MVHC
- Good written and oral communication skills
- Strong critical thinking skills and accuracy
- Knowledge of general office procedures and practices
- Attention to detail
- Excellent customer service skills
Working Conditions:
- Lifting up to 50 lbs with or without accommodation.
- Carry up to 20 lbs occasionally.
- Standing 1-2 hours at a time
- Walking approximately 30 minutes per hour throughout the day.
- Frequent stooping, bending, reaching or grasping for objects
- Manual dexterity
- Withstanding pressure and deals with emergency situations as needed.
- Average working hours with possible non-traditional hours.
- Potential for exposure to blood and body fluids.
- Ability to deal with upset or disgruntled patients in order to deescalate the situation.
Specific Duties and Responsibilities:
- Provider technical assistance and support for incoming queries and issues related to MVHC workflows, computer systems, software, and hardware.
- Respond to queries in person or over the phone
- Prepare training manuals
- Train computer users for MVHC applications as assigned
- Install, modify and repair computer hardware and software
- Run diagnostic programs to resolve issues
- Install computers and peripherals for use
- Follow up with customers to ensure issues have been resolved
- Monitor ticketing system for tickets assigned to the queue and process first in first out based on priority and escalate as necessary
- Utilize and maintain the helpdesk tracking software
- Document internal procedures
- Assist with onboarding of new users
- Install, test, and configure new workstation, peripheral equipment, and software
- Maintain inventory, labeling and documentation of equipment, software, and software licenses as assigned
- Creates user accounts for MVHC applications as assigned.
- Weekend on-call rotation
- Other duties as assigned
Position details:
Full time with benefits
About MVHC:
Founded in 2008, MVHC serves as a best-in-class health care resource to ensure all members of the communities we serve have access to high-quality, affordable health care. As your "community of care," we are dedicated to serving the primary care needs of the residents in each of our convenient locations in Muskingum, Morgan, Coshocton and Guernsey counties. We are local, non-profit, and community owned. The MVHC community is comprised of more than 500 staff and providers committed to health care, and we truly appreciate the opportunity to improve the lives of residents in the communities we serve!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Why join MVHC?
At MVHC, we strive to create an environment which promotes healthy work-life balance, one that provides you the opportunity to make a difference in the lives of our patients, while maintaining your family and personal objectives. This is an exciting time of growth for MVHC where we are positioned to expand access to the communities that we serve. We hope that you will consider joining the MVHC team.
- Employee satisfaction rating of 90%
- Equal opportunity employer; selection of applicants for employment is based only on qualifications and the requirements of a specific job
- We are local, non-profit, and community owned
- We offer a team approach to patient-centered comprehensive primary care
We’ll also reward your hard work with:
- A comprehensive benefits package including medical, dental, vision, prescription drug, and a health savings account option for those who qualify.
- All insurance benefits are available for both employee and family, regardless of what a spouse may be offered through his/her employer.
- 401k with employer match for those who qualify.
- Paid time off plus seven paid holidays per year for those who qualify.
- Employer paid life insurance.
- Life insurance voluntary benefits.
- Employee Assistance Program (EAP).
- Educational Assistance Program for those who qualify.
- Access to Credit Union.
- Wellness program:
- Ability to earn an insurance premium reduction for those who qualify.
- Fitness membership monthly stipend.
- And much more!
Thank you for considering a career with MVHC! Come join our dedicated team and see what is possible…Grow with us!
