What are the responsibilities and job description for the Desktop Support Specialists position at MVK TECH?
SCC - Desktop Support Specialists
1300 E Main St, Richmond, VA | Web Cam Interview Only
100% ON SITE -
if your candidate has current or previous VA State experience, providing a completed professional reference (that you obtain) from their agency mgr will be a BIG PLUS and will go a long way to help determine technical/personality fit for this role. If you have a professional reference to share, please upload at time of submittal (under the reference tab) so we can review.
**Skill **Required / Desired **Amount **of Experience
Working knowledge of and experience with Windows 10 and Windows 11 operating systems Required 4 Years
Recent experience in a full-time Help Desk/Technical Support position 4 Required 4 Years
Experience and proficiency using an Endpoint Management System 4 Required 4 Years
Experience and proficiency using a Workstation Imaging Solution 4 Required 4 Years
Experience and proficiency using a Service Management Ticketing System 4 Required 4 Years
Experience and proficiency with Microsoft Office 365 applications 4 Required 4 Years
Proven analytical and problem-solving abilities 4 Required 4 Years
Excellent verbal and written communication skills 4 Required 4 Years
Ability to work independently with minimal direction and as a team 4 Required 4 Years
Ability to work effectively with end users, technical staff, and senior staff – providing exception customer service Required 4 Years
Experience with PowerShell scripting and/or SQL reporting Desired 4 Years
Experience with Symantec’s Altiris and/or Microsoft InTune Desired 4 Years
Experience with Ivanti Service Desk Desired 4 Years
Experience with Microsoft Deployment Toolkit Desired 4 Years
Experience with Active Directory Desired 4 Years
The SCC seeks experienced Desktop Support Specialists to aid in SCC’s Windows 11 Upgrade Project to migrate from Microsoft Windows 10 and Office 365 (32-bit) to Windows 11 and Office 365 (64-bit).
This individual will be responsible for upgrading and reimaging workstations to Windows 11 in addition to installing and configuring Office 365 and other related software. The specialist will also serve as a point of contact for tracking and reporting deployment status and troubleshooting any upgrade issues. The Desktop Support Specialist will exhibit excellent communication and exceptional customer service skills by working directly with end users in addition to collaborating with other SCC technical and project teams.
Job Types: Full-time, Contract
Pay: $32.00 - $34.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
Ability to Commute:
- Richmond, VA 23219 (Required)
Ability to Relocate:
- Richmond, VA 23219: Relocate before starting work (Required)
Work Location: In person
Salary : $32 - $34
