Travel Analyst - UC

About MVM, Inc. 

Service, Support, Success are the pillars upon which MVM’s founders built the company, and they continue to serve as MVM’s core values. Along with our uncompromising insistence on integrity and ethical business practices, these values make us the service provider of choice for our customers and the employer of choice for our dedicated team members.   

Working at MVM, Inc. takes a certain kind of person; we want someone who identifies with our values and is willing to challenge themselves both personally and professionally.  We seek employees who are passionate about serving and making a difference in lives of others. 

We’re looking to add a Travel Analyst. If you can envision joining a team where you will have the opportunity to provide mission driven results; then we are looking for you! 

Here’s what you need to be successful in this role: 

What You’ll Get to Do! 

The Travel Analyst (TA) coordinates and makes travel and lodging arrangements for unaccompanied children and escorts in support of reunifications or transfers between government facilities.

The Travel Analyst is responsible for evaluating flight travel time for each UC movement and for selecting the most expeditious, efficient, and cost-effective transport with the goal of minimizing UC travel time. The Travel Analyst is responsible for flight bookings, itineraries, routing, and associated bookings (hotel, rental car, etc.) for both the escort and escorted UC as well as inputting transportation requests into the company’s scheduling system; identifying the correct number and gender of available Transportation Specialists (TS) and confirming TS availability in conjunction with management and field while maintaining enough flexibility to meet project demands.

Essential Functions and Responsibilities:

• Receives and reviews transportation requests for accuracy to transport minors from emergency influx shelters.
• Schedules transportation of unaccompanied children so that it is completed within 24 hours of receiving the transportation request from government.
• Responsible for assigning all available staff on trips, ensuring we are maximizing staff and controlling overtime.
• Uses company’s internal system to find nearest airports to coordinate bookings with travel contractor.
• Works closely and in conjunction with the corporate travel contractor to book flights, lodging and ground transportation.
• Responsible for creating ground transportation routes and trips.
• Inputs the travel request as a work order request into the company’s Scheduling System.
• Works with management to identify the appropriately trained and available transportation specialists based on age, gender, and special needs.
• Communicates transport requirement (s) to the transportation specialists.
• Confirms bookings with each TS and appropriate parties.
• Provides TS with date and time of arrival at each office for trip orientation. 
• Aids in changing and/or canceling flights, provides TS with travel-related information, and reserves tickets that allow the TS and minors with appropriate seating on flights.
• Remains aware of travel-related information that may cause delays or prevent flight connections from occurring and communicates this information to the TS in route.
• Makes last-minute travel arrangements or cancellations due to inclement weather or other travel emergencies.
• Ensure accurate transportation itinerary information is available to all necessary employees.
• Answer phones and return phone calls in a timely manner.
• Other duties as assigned.

Knowledge, Skills, Abilities and Qualifications:

• Possess an associate degree in an appropriate discipline from an accredited college (a high school diploma with an extra two or more years of relevant experience may be substituted for an associate degree) and
• Have at least two years of documented experience in a field related to security, law, social work, detention, corrections, or similar occupational area; certification, licensure, and credentials applicable to the professional accreditation of the position (a minimum of four years of experience is required when a high school diploma with two or more years of relevant experience is substituted for an associate degree).
• Demonstrates excellent verbal and written communication skills.
• Must possess strong computer skills in MS Office, including Microsoft Word and Excel, PowerPoint, and Outlook.
• Must be willing to learn internal company systems (Saturn, Mercury, etc.).
• Requires effective communication and interpersonal skills to effectively interact with different departments within the company, employees and with clients.
• Bilingual in English and Spanish preferred.
• Ability to take technical direction and feedback from various sources.
• Committed to providing outstanding customer service and representation of MVM in a professional manner.
• Requires the ability to prioritize work, meet stringent deadlines, balance multiple tasks and work in a team environment. 
• Strong attention to detail.
• Ability to deliver the highest quality of work under extreme pressure.
• Analytical and problem-solving skills.