What are the responsibilities and job description for the Care Concierge position at MVM Management Company?
Job Summary
The Care Concierge plays a vital role in enhancing the patient experience by providing exceptional support and assistance in a medical or dental office setting. This position serves as a liaison between patients and healthcare providers, ensuring that all patient needs are met efficiently and compassionately. The ideal candidate will possess a strong understanding of medical terminology and administrative processes, contributing to a seamless flow of operations within the office.
Duties
- Greet patients warmly upon arrival and assist with check-in procedures.
- Manage appointment scheduling, confirmations, and follow-ups to optimize patient flow.
- Provide information regarding services, procedures, and insurance coverage to patients.
- Maintain accurate patient records and ensure compliance with privacy regulations.
- Assist with medical administrative support tasks, including filing, data entry, and correspondence.
- Collaborate with healthcare professionals to facilitate effective communication regarding patient care.
- Address patient inquiries and concerns promptly, ensuring a positive experience throughout their visit.
- Support the office team in maintaining a clean and organized environment.
Qualifications
- Proficiency in medical terminology is essential for effective communication within the healthcare setting.
- Previous experience in medical administrative support or working within a medical or dental office is preferred.
- Strong organizational skills with attention to detail to manage multiple tasks efficiently.
- Excellent interpersonal skills to build rapport with patients and team members alike.
- Ability to handle sensitive information with discretion and maintain confidentiality at all times.
- Proficient in using office software applications for scheduling and record management.
- A compassionate demeanor with a genuine desire to assist others in their healthcare journey.
This role is perfect for individuals who are passionate about providing high-quality care and support within the healthcare environment.
Job Types: Full-time, Part-time
Pay: $19.35 - $20.35 per hour
Expected hours: 40 per week
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $19 - $20
