What are the responsibilities and job description for the Systems Administrator (ServiceNow GRC, ServiceNow architecture, data model, ITSM, KPI's) position at MVP Consulting Inc?
FLDCF-7440
Primary Job Duties / Tasks :
Configure, customize, and maintain the ServiceNow GRC module, including policies, controls, risks, and audits.
Manage GRC integrations with third-party tools and internal systems.
Administer user roles, access controls, and security within the GRC module.
Design and manage the lifecycle of policies, including creation, approval, publication, and updates.
Facilitate internal and external audits by ensuring GRC data integrity.
Track compliance requirements and ensure timely reporting.
Maintain audit evidence and ensure it is easily accessible for review.
Track, manage, and resolve compliance issues and incidents.
Develop and maintain GRC dashboards and reports for key stakeholders.
Provide real-time visibility into risk posture, compliance status, and audit findings.
Conduct training sessions for end-users and stakeholders on GRC processes and tools.
Develop and maintain detailed documentation for GRC configurations, workflows, and processes.
Systems Administrator :
Key Knowledge, Skills and Abilities
The submitted candidate(s) must be able to apply common knowledge, skills, and abilities in the following areas :
As a ServiceNow GRC admin, the primary job duties involve configuring, customizing, and maintaining the ServiceNow GRC module, including policies, controls, risks, and audits.
Candidates should have at least 5 years of experience in the job duties listed below : ServiceNow GRC module (Policy and Compliance, Risk Management, and Audit Management), ServiceNow architecture, data model, and integration capabilities, ServiceNow architecture, data model, and integration capabilities, Governance, risk, and compliance frameworks (e.g., NIST, ISO 27001, COBIT, SOX, HIPAA, GDPR).
ITSM processes such as Incident, Problem, Change, and Configuration Management.
Configuring and customizing the ServiceNow GRC module, including forms, workflows, and notifications.
Scripting languages used in ServiceNow (JavaScript, GlideScript, Business Rules, UI Actions, Script Includes).
Create and maintain custom reports, KPIs, and dashboards to provide visibility into GRC processes.
Documenting configurations, processes, and audit trails.
Ability to provide excellent customer support, meticulous quality of work, and work
product.
Certifications : Microsoft Dynamics 365 Certification (Desired) and MS Dynamics Power Platform
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