CSR I

MW Components in Logansport, IN is looking for a Customer Service Representative to join our team!

Job Summary:

Establish and maintain customer relationship(s) and customer orders/releases. Responsible for processing orders, quotations, returns, credits, invoices, and other shipping documents. Facilitate billing, invoicing, and pack slip creation for in-house branded retail products. Performs varied and diverse office clerical duties.

JOB DUTIES:

• Be the voice of the customer.
• Manage customer purchase orders and releases.
• Maintain accurate customer backlog.
• Resolve customer conflict in a clear and professional manner.
• Clearly communicate updates to customers in a timely manner.
• Approve and process daily invoices and post to the general ledger.
• Process emergency orders.
• Effective working with cross functional teams to achieve goals and objectives.
• Process of credit card payments, issuing credit, and handling refunds for drop ship customers.
• Process the billing, invoicing, and coordinating of export information for drop ship and house account shipments.
• Review Purchase Orders to ensure accuracy with respect to the quote and deliver to Supply Chain team in a timely manner.
• Execute contract maintenance and inform customers of pricing contract changes.
• Assist in obtaining necessary information from the applicable system used for pricing and sales analysis, bid preparation, sales reporting, and special projects.
• Coordination with Quality to ensure customer requests for PPAP’s, ISIR’s, or special certifications and labeling.
• Other duties as assigned.

QUALIFICATIONS:

• Bachelor’s degree in business, communications, or a related field and/or five (5) years of experience.
• 1-3 years of prior Customer Service experience preferred.
• A positive, professional attitude and a passion for helping others.
• Excellent written and communication skills with the ability to handle multiple daily telephone calls in a positive manner.
• Ability to develop and maintain positive relationship with dealers, customers, subsidiaries, U.S. divisions, and outside service companies (banks, transportation companies, freight forwarders).
• Proficient to excellent skills working in Windows environment, including Microsoft Office.
• Ability to analyze situations and resolve problems (i.e., consolidate shipments from various suppliers and ensure documentation for export is correct).
• Experience with data entry and using an ERP system.
• Thorough understanding of information ordering.
• Strong troubleshooting, analytical skills and material knowledge.
• A problem-solving mindset with strong attention to detail.
• Must be organized and have excellent prioritization skills.
• Ability to multi-task, meet deadlines, & work well in a fast-paced environment.

   

  Immerse yourself in what MW Components has to offer:

  • Competitive Compensation
  • Quarterly Incentive Program
  • Comprehensive Benefits
  • Paid Holidays
  • Development and Career Growth Opportunities
  • Educational Assistance Program
  • Collaborative Culture
  • Innovative and Impactful Work
  • Employee Wellness Program
  • EEOC Statement:
  • MW Components provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.