What are the responsibilities and job description for the Customer Success Manager position at MW Partner?
MW Partners is currently seeking a Customer Success Manager to work for our client who is a global leader in multimedia and creativity software products.
Responsibilities and duties :
- Be accountable for Customers overall success with Client including utilization of Client solutions customer health and satisfaction and renewal readiness.
- Act as the main point of contact throughout the Customer postsales lifecycle define measurable success plans with clear outcomes and ensure cohesive communication across internal and customer audiences at all levels.
- Collaborate with senior level account collaborators to efficiently implement the customers strategy and roadmap.
- Deliver an exceptional customer experience through proactive communication orchestrating the right internal resources and effectively using the customer engagement model to meet customer business goals.
- Inspire innovation and thought leadership by sharing resources and new ways your customers can use Client solutions to accelerate and advance their creative process.
- Identify customer risk and partner with the Client ecosystem team to establish and carry out risk mitigation and improvement strategies.
- Relay the voice of the customer internally at Client sharing strategic usecases process improvements and asks back into the internal ecosystem.
- Lead ongoing initiatives that help continuously improve our approach and effectively secure our customers success.
Requirements :
For a confidential discussion or to find out more contact Snehita onor apply now.
Key Skills
Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing
Employment Type : Full Time
Vacancy : 1
