What are the responsibilities and job description for the Technical Help Desk 1 position at MWIDM Inc.?
Job Details
- Lead and manage the Service Desk in Michigan, ensuring efficient handling of the Desktop Support services queue.
- Oversee and manage computer inventory and supplies.
- Triage, prioritize, and remedy end-user computer issues.
- Work on projects in a results-oriented environment.
- Open Service Desk tickets and dispatch to the appropriate queue when unable to resolve issues.
- Create and review new process workflow documentation for publication in the company knowledge base.
- Train and mentor junior team members, fostering a collaborative and high-performing team environment.
- Collaborate with SME from other towers and ServiceDesk team across organization
What makes this role interesting? Exposure to new EV technologies and new company.
Team Culture: Close-knit. Fast-paced environment. Ability to improve the team structure and processes. Synergy among the team.
Years of Experience Required: 5 years
Degrees or certifications required: BA
Best vs. Average: Fast learner, creative thinker. Interpersonal skills with executives. Organized. Helpdesk service experience a plus.
Performance Indicators: Overall dependability. Quality and speed of resolutions.
Top skills:
- Experience supporting both Mac and Window
- Mobile support experience
- Equipment: Standard PC laptop, badge, email
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